Background Website Support Chat
There’s no motive live chat shouldn’t be easy. Website Support Chat
It’s about connecting with your clients and providing them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for online stores give you a far too intimidating interface with tools which are overkill for this type of rudimentary support medium.
Pure Chat has another strategy.
Pure Chat is a live chat software which helps small companies deliver instant replies and convert more prospects.
You’re not going to find anything crazy with this particular tool, but that’s the glory of it. The pricing is straightforward. The features are simple, and the overall interface makes it quite simple to communicate with customers who need answers quickly.
So let us take a deeper look to the live chat system to understand who it’s best for and which of the features are most impressive.
Pure Chat is a live chat program which lets users communicate with their customers directly on their site. Its attributes include unlimited agents, unlimited chats, complete chat history, widget customization, and much more. We compiled Pure Chat user testimonials from around the net and decided that it has normally favorable ratings. We also shared its accessible pricing choices.
Briefing of User Reviews
What PureChat does well:
Users that gave Pure Chat a positive review stated that the app is easy to set up and navigate because of its user friendly interface. They also enjoy the way the tab switches to a email form when each of the operators are all offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative inspection said that the program can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Favorable User Review
A user who left a favorable review of Pure Chat on G2 Crowd stated they were able to convince customers to commit to a buy within moments of communication via the app. He also likes how the tool provides them with a way to answer customers’ questions quickly and promote their products without the use of phone calls.
Most Useful Unfavorable User Review
An individual who left a negative overview of Pure Chat on Capterra whined about getting timed out without notifications. He clarified that this makes it hard to keep agents who’ve retail responsibilities on discussion during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they’ve been logged off.
Starting conversations at the right time depends on how well you can track your traffic. For example, if you’re sitting on the Chat backend you have the capability to see which users are surfing your site in real-time. So if someone is looking at a pair of sneakers that you sell on your website, you understand precisely what to start speaking about, and you even have the tools for creating canned responses for specific parts of your site. Website Support Chat
The obvious start to this review is the actual chat interface. Does it feel useable for both beginners and advanced users?
It all starts by showing a chat box into the new visitor. If they’ve been to your site before, the agent on the backend sees each the customer information and interactions that have happened in the past. It works exactly like an instant messenger, (in which the talks come in real-time), but it also allows you to see previous transcripts and reps have spoken to a client in the past.”
Notifications are sent to you when a chat comes in, and you’ll be able to schedule when you are available for chatting so that clients know when you’re online.
Implementing a chat box on your website only requires a quick copy and paste of a code or using their Shopify, Weebly and WordPress plugins. You then have the capability to customize what the conversation box looks like before, during and after the conversation. Don’t hesitate to modify about colours, set causes for as soon as the chat box pops open and then configure the types that you want people to fill out before speaking to you.
You have the opportunity to go with the default stylings (which can be fine,) but the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android apps are offered for those who would love to manage live chats while on the move. For example, if you need to leave the workplace but still wish to provide the best support on the market, you won’t need to worry about it with a mobile app.
Pretty much all of the features that you would find on the normal dashboard are taken over to the mobile apps. You have settings for actually carrying out the talks, along with setting your accessibility, managing transcripts and much more. This gives you a small boost of confidence as it isn’t important where you are when seeing who is on your website in real time. Your customer support is constantly handled, since it works just like texting from the cell phone.
The coverage is one of the strongest parts of Chat, since it not only gives you the performance for exporting accounts, but it provides amazing graphs and vision for viewing chat metrics over time. It is possible to monitor your customer satisfaction to make decisions about your employees or to determine which unruly customers you might be spending too much time .
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than a number of the other solutions you’ll find for live chat. For instance, a blog is supplied for reading about updates and tips, while the Guides page is filled with information on how to sell online, the way to handle rude clients, how to get more live chats and more.
The FAQ page offers you a good notion of what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for installations, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it looks as if you’ll have to finish most of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the service team are potential and they also provide email service in-app and on the website for all programs. Website Support Chat
Pure Chat does not have a free trial. However, you don’t want one at all, because the company offers a solid free plan that you could continue to work with for as long as you would like. The paid plans are reasonably priced too, and the monthly obligations bring along a broad set of features you don’t get with the free package.
Let us Look at what programs you can choose from:
Free — For $0 you get support for one user, 1 site, unlimited chats per month, per one day chat history and native mobile programs.
Starter — For $20 per month you receive support for two users, two sites, unlimited chats each month, a 30 day chat history, native cellular apps, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you get everything from the former plan and service for five customers, three websites and 90 days of discussion history.
Growth — For $100 a month you receive everything from the former plan and support for ten users, five websites, an unlimited chat history and the ability to remove the Pure Chat branding.
We enjoy the Free plan for people simply testing out the machine, but the true functionality comes into play when you choose the Starter Plan. The only criticism I have is that you need to get all of the way up into the $100 per month strategy to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their best and up-and-coming live chat software to small companies and reviewed their attributes and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a customer’s concern at the first point of contact is a key performance indicator. Have a look at this guide to find out more about how using a live chat program can enhance your customer service and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a great deal of free tools that may help you keep expenses down. In this article, we discuss with you some responses from small business owners who use these tools to make their business processes easier at no cost.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I ask for a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients that aren’t pleased with their services. Read the following directions to learn the cancelation terms and other specifics.
Can brokers use mobile devices to reply to customers?
Yes. Pure Chat provides programs for both iOS and Android allowing agents to react to clients’ queries from anywhere.
When deciding upon a live chat software, it’s essential that the program integrates with other software your company is now using. Here is a list of some of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone having an ecommerce shop may benefit from this kind of easy-to-use conversation box tool like Pure Chat. It all depends on the pricing plan you pick. The Free Plan is very good for testing and tiny operations with just a few goods and one rep. The Starter Plan is probably the most common, although the Development Strategy becomes up there for businesses with big support teams. Website Support Chat