Summary Website That Talks To You
Let Us start with JivoChat’s home page. As a major fan of green and that’s linked to character, a leaf above their emblem and green background instantly made me feel calm. Well playedJivoChat! Website That Talks To You
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It is a free tool to help You track and talk to customers visiting your site, Facebook, Telegram, and Viber — most of that in actual time. To start a journey with this live chat instrument, all I must do is to click on the sign button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what prospective clients like best: discounts!
What I liked about the Signing up procedure is I could see how many steps are still left. Here’s a fast preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it’s quite neat. There is the Inbox section, available in the app’s sidebar — there territory all of the incoming requests from the customers. Then, we’ve got a section Chats, where you are able to see your existing conversations. It looks like this:
When conversing with your Clients you can quickly check their data — this handy little feature is placed on the correct and it’s useful when targeting your customers’ needs. What’s more, below we’ve site visitors department, informing us about each of the people on our website.
Speaking of visitors on Your website — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a vast range of alternatives for pop up invitations.
I like the snippet option Included in the program. It permits you to see exactly what a user writers to you until he or she sends it. It creates responding to your clients’ queries much quicker.
Additionally, when a Visitors write a message, an agent get the small pop up on the perfect bottom, asking if they want to chat, quick answer or ignore (that, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is permanently free and it comprises up to five agents. It offers customizable conversation in 20 languages, various apps (including mobile and desktop ) and 24”7customer support.
The other plan is a Professional Version: for $10/agent per month if billed yearly. It gives much more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the only thing that is missing is that it is not very scalable. You’ve just two plans: one is very basic and another one may be insufficient if you’re working with partnerships businesses. However, as always, it all depends on your needs. Website That Talks To You
A nice addition that they Offer is what they call a Callback feature. What it does is that people can leave you their number and you can call them back at your earliest convenience. On their site they’re stating:”Chat is convenient for delicately accompanying clients on the website, and instant callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available on chat. You can easily get back in contact with your potential leads afterwards.
JivoChats is integrated Using Facebook Messenger, so the customer can get your responds right to their Facebook. When it comes to you as an agent, Jivo won’t make you switch between the apps to reply. All messages out of social networks appear right in the JivoChat desktop and/or mobile app.
Another of the Additions is the Mobile SDK, which allows you to add live chat service to your Android and iOS native apps. If your clients are spending a lot of time searching through your shop on mobile, they will definitely find it rather convenient.
In case that is not sufficient, They are throwing an API for developers, that’s the entire documentation developers can use if they would like to incorporate JivoChat using their own app or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they’ve been on the market only for 4 decades — and this thing takes time and resources.
They offer basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps evolving and, more importantly, their expansion is dictated by their clients’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their clients even more satisfied, they also offer reports that track the level of your customer services.
In terms of the design, The entire website looks very nice and I may also say that UX does not lack in that section. There’s one thing which confused me when I was on the primary website, I clicked on the conversation window three times, until I realized that I want to click exactly on”Chat with us. We’re online!” prompt. That could have been done simpler. The great news is that whenever I wanted something, there was always somebody on discussion!
The verdict of JivoChat
JivoChat is a good Looking alternative that does its job. For companies who’re looking for a standard live chat solution, it actually will come for a reasonable price.
But do not take (only) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or perhaps it is going to be just perfect For you? I believe that they are Excellent in what they provide, and I believe They’ll be scaling and providing different plans with a larger range of features To satisfy their future customers. Website That Talks To You