Introduction Website You Can Talk To
Let’s Begin with JivoChat’s home page. As a major fan of green and that’s connected to nature, a leaf above their emblem and green backdrop instantly made me feel calm. Well played, JivoChat! Website You Can Talk To
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It’s a free tool to help You track and speak with clients visiting your site, Facebook, Telegram, and Viber — all that in actual time. To start a journey with this live chat instrument, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what prospective customers like best: discounts!
What I liked about the Signing up process is that I could see just how many measures are nonetheless left. Here’s a quick preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it’s very neat. There’s the Inbox part, available from the program’s sidebar — there land all the incoming requests from your clients. Then, we have a section Chats, where you can see your existing discussions. It looks like this:
When conversing with your Customers you can immediately check their information — this handy little attribute is placed on the correct and it’s useful when targeting your clients’ needs. What’s more, below we have site visitors department, informing us about all the people on our site.
Speaking of traffic on Your site — the”invitation to talk” feature is available only in the Professional Version. It offers you a vast range of options for pop up invitations.
I like the snippet option Included in the program. It permits you to see what a user authors to you before he or she sends it. It creates responding to your clients’ queries much quicker.
Also, when a Visitors write a message, a broker get the little pop up on the perfect underside, asking if they want to chat, quick answer or dismiss (that, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is permanently free and it comprises up to five agents. It offers customizable chat in 20 languages, different apps (including mobile and desktop ) and 24”7customer service.
The other strategy is a Professional Version: for $10/agent per month if billed yearly. It gives much more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the only thing that is missing is that it is not very scalable. You’ve just two plans: one is quite basic and the other one might not be enough if you are working with enterprises businesses. However, as always, it all depends on your needs. Website You Can Talk To
A Wonderful addition that they Provide is what they call a Callback feature. What it does is that people can leave you their number and you’ll be able to call them back at your earliest convenience. On their site they’re saying:”Chat is convenient for accompanying clients on the site, and immediate callbacks are perfect for actively completing trades”
It also works when nobody Is available on chat. You can easily get back in touch with your potential leads later.
JivoChats is integrated Using Facebook Messenger, which means the customer can receive your responds right to their Facebook. In regards to you as a broker, Jivo will not force you to change between the apps to reply. All messages out of social networks appear directly in the JivoChat desktop or cellular app.
Another of the Additions is the Mobile SDK, which allows you to add live chat support to your Android and iOS native programs. If your customers are spending a lot of time searching through your shop on cellular, they will surely find it very convenient.
If that is not enough, They are throwing an API for programmers, which is the entire documentation programmers can use if they want to incorporate JivoChat using their own program or CRM solution.
JivoChat do not have a great deal Of integrations yet but they’ve been on the market only for 4 years — and this matter takes time and resources.
They offer basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps growing and, what’s more, their expansion is dictated by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their clients even more satisfied, they also offer reports that track the level of your customer service.
In terms of the Plan, The whole website looks really nice and that I may even say that UX does not lack in that section. There’s one thing which confused me when I had been on the primary site I clicked on the conversation window three times, before I understood that I need to click just on”Chat with us. We are online!” prompt. That might have been done smoother. The great news is that whenever I needed something, there was always somebody on discussion!
The conclusion of JivoChat
JivoChat is a good Looking solution that does its job. For businesses who are searching for a standard live chat option, it truly will come for a reasonable price.
But do not take (just ) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or maybe it is going to be just perfect For you? I believe that they’re Excellent in what they offer, and I believe They will be scaling and providing different programs with a wider range of features To meet their future clients. Website You Can Talk To