Why Select Crisp? Websites With Live Chat Help
In this article I’ll cover our Expertise with Crisp, the reason we switched, and the way you can make the perfect choice for your company and startup as well. You will know how to compare live talks and that metrics could be important for you too. Websites With Live Chat Help
How was that selection made?
Looking at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we have made a Spreadsheet with multiple live chat sellers, we defined the core attribute and metrics we were looking for.
What did we use previously?
We have Used multiple other live chat before, which somehow shifted their focus from a live chat to a”all in 1 company suite”. Their live chat still works, but metrics that are significant for us were eliminated. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and more. After we had been in for four months those metrics vanished and were replaced by other metrics. We have got a leaderboard for our staff members, which we did not use because we’re looking for quality service rather than quantity and the pricing seems to outperform the advantage. So our decision was apparent at the moment: we needed to proceed.
We found 14 days background, 30 days History and unlimited history (for greater plans this is common), here the price scaling was intriguing. All live chats we tried had that attribute, some at higher price tagsothers combined with a poorly implemented search feature, and so the history was not available. Together with Crisp, the unlimited history is already available with their first paid program, and it not only ships with a fair price tag, also their hunt works exceptionally well.
How many connections do we need?
We tried to answer that Question with another question”how many customers will talk with us” – and that was incorrect – we made that mistake once. We can’t limit on the connections we create because we really wish to earn contact with them all. Unlimited contacts was what we were searching for (in a reasonable price tag). What we found were discussions with 100 active contacts for $0/month which was quite pleasant, we climbed up that a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did exactly the same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by usage – which is enormous! They believe the same way we do in Storyblokwe don’t want to restrict the user to the use of this system (eg. Content entrances or entries ), we would like to scale because their staff scales. So at Crisp you choose a program and you may scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on the exact same website for over 30 seconds”. Those causes are a good method to help your viewers with questions they may have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This component can be found in all solutions we analyzed and largely available in the very first paid program.
Ability to send campaign messages
From time to time we send emails Using our live chat. We think that it’s a fantastic way to retarget our audience because we should be able to send relevant content according to some metrics people live talks provide. In all honesty, we are not sending many mails, because we hate spam on the side. Therefore we like to send certain emails to particular target groups and again: we really enjoy the execution in the Crisp customer. It is straightforward and fulfilled our needs at a sensible price tag.
Amount of agents
The broker chairs is kinda Intriguing, it is something that you can control. You could choose 1 accounts for the entire group (which can be cheap with most options ), or you might go for a single chair for every team member. Since we want to get this personal approach to our clients the idea of using one account for the entire team was dropped immediately. We have begun to compare the very first paid program against the majority of the high tier programs to see the way the price scales . The highest costs we found were about ~$155/m per seat where the range was somewhere from $15/m to this. We had a peek at Crisp again and found their greatest bundle has unlimited agents chairs included. Also, their free plan allowed 2 agents, which was great for testing. Websites With Live Chat Help
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main stations. We don’t actually utilize integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our business, we use it on a daily basis and included the majority of our resources – so we concentrated on how they operate and function together with Slack. We analyzed some of these and most are actually working very well. We found one that has huge delays when messaging from and also to Slack which was a no-go for us. We reported that difficulty to these, but we do not know whether they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the whole set-up was completed in a few minutes.
“Crisp is the simplest way To speak with your customers. From sales to client support, Crisp is designed to keep your workflow easy. From live chat to email, Crisp offers one station to answer to your users employing a very simple team inbox where you are able to manage all of your user inquiries.”
From our experience, Crisp actually Ships with the focus on such chat experience for the clients. That is precisely what we were searching for as we evaluated other solutions.
This one is tricky. If you read The past few things you noticed that we compared the lower grade programs and attribute together with the maximum tier programs, some are cheap at the beginning and be expensive as you use them. After using Crisp for six months now, and changed from a competition because of that pricey”ending” and those attribute we did not need but would have to pay for. We are glad to state that we think we got the best fit for us, maybe it will fit as nicely for you. We found the listing of 8 facets above is all you want to locate your own best fit.
We made contact with incredible great people (thank You!) And businesses all around the globe. We might have had exactly the same experience with other live chats as well, but the price combined with the feature set Crisp does provide, we would and do recommend it to all of clients that are searching for a live discussion . We’ve upgraded to the Crisp endless plan a while ago, and are glad we made that decision. If you have a question or wish to tell us about your experience with Crisp and other live discussions, don’t hesitate to drop us a comment below or send a tweet or talk to us using Crisp! Websites With Live Chat Help