Summary Websocket Live Chat
Let Us Begin with JivoChat’s home page. As a major fan of green and all that’s linked to nature, a leaf above their logo and green background instantly made me feel calm. Well playedJivoChat! Websocket Live Chat
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It’s a free tool to help You monitor and talk to customers visiting your Website, Facebook, Telegram, and Viber — most that in actual time. To begin a journey on this live chat tool, all I have to do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what potential customers like best: discounts!
What I enjoyed about the Signing up process is that I could see just how many measures are nonetheless left. Following is a fast preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it’s quite neat. There’s the Inbox part, accessible in the program’s sidebar — there land each of the incoming requests from your customers. Then, we’ve got a segment invisibly, where you can view your current conversations. It looks like this:
When chatting with your Clients you can quickly check their data — this convenient little feature is put on the right and it’s useful when targeting your customers’ needs. What’s more, below we’ve site visitors department, informing us about each the folks on our website.
Speaking of traffic on Your site — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a vast range of options for pop up invitations.
I like the snippet alternative Included in the program. It permits you to find out what a user writers to you until he or she sends it. It creates responding to your customers’ queries much quicker.
Additionally, when a Visitors write a message, an agent get the small pop up on the perfect underside, asking if they want to chat, fast answer or dismiss (which, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is permanently free and it includes up to 5 agents. It offers customizable chat in 20 languages, different programs (including desktop and mobile) and 24”7customer service.
The other plan is a Professional Version: for $10/agent per month if billed yearly. It offers more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the only thing that is missing is that it is not very scalable. You have only two plans: one is very basic and another one may be insufficient if you’re working with partnerships businesses. But, as always, it all depends on what you require. Websocket Live Chat
A Wonderful addition that they Offer is what they call a Callback attribute. What it does is that people can leave you their number and you’ll be able to call them back at your earliest convenience. On their site they are stating:”Chat is suitable for accompanying customers on the website, and immediate callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available online discussion. You may easily get back in contact with your possible leads later.
JivoChats is integrated With Facebook Messenger, which means the client can receive your responds right for their Facebook. When it comes to you as an agent, Jivo will not force you to switch between the programs to reply. All messages from social networks appear right in the JivoChat desktop or mobile program.
Another of their Additions is your Mobile SDK, which lets you add live chat support to your Android and iOS native programs. If your customers are spending a great deal of time searching through your shop on cellular, they will definitely find it rather convenient.
If that is not enough, They’re throwing an API for programmers, that’s the whole documentation programmers can utilize if they want to integrate JivoChat using their own program or CRM solution.
JivoChat don’t have a great deal Of integrations however but they have been on the industry just for 4 decades — and this matter takes resources and time.
They offer basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps growing and, what’s more, their growth is ordered by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their clients even more fulfilled, they also offer reports that track the quality of your customer service.
In terms of the design, The entire website looks very nice and that I may also say that UX doesn’t lack in that department. There is one thing that confused me though: when I was on the primary website, I clicked on the chat window three days, before I realized that I want to click exactly on”Chat with us. We’re online!” prompt. That might have been done smoother. The excellent news is that whenever I wanted something, there was always someone on discussion!
The wrap-up of JivoChat
JivoChat is a great Looking solution that does its own job. For companies who are searching for a standard live chat option, it actually does come for a reasonable price.
But don’t take (only) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or perhaps it’ll be just perfect For you? I think that they are Excellent in what they provide, and I believe They will be scaling and providing different programs using a larger selection of features To satisfy their future clients. Websocket Live Chat