Introduction Weebly Chat
Provide Support is a Live Chat Service which can be implemented on websites and operated as a third party client. There are many customizable aspects of this tool, and using live chat which can be found on your site is a procedure which can be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we are pleased to review and break down the varied elements of Live Chat by ProvideSupport.com. Weebly Chat
The Live chat program is much more involved than your normal client. You’ll have the ability to observe each of the visitors that are on your site at any particular time, as well as their IP address, their referral source, their regional time, operating system and much more. Though some of the info is going to be much more beneficial than the remainder, it is going to help to keep you (or your designated chat operators) as educated on your visitors as possible should they be needing any assistance. They provide 10 days free trial, no credit card needed.
Once you set up an account, You’re attracted to a website which looks a little old fashioned. It looks like it is packed with ads, but it’s just a site version of ProvideSupport. If you won’t let that disturb you too much, you may read the next steps which you ought to take, like customizing your conversation messenger window, then add chat buttons for your emails, produce a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your greeting message along with company’s logo. You can also put in your operator’s picture so the chat appears more private. The live chat button on the website can be either chosen from an present gallery, or you can upload your own picture. The chat messenger can be customized with colour schemes and styles that match your website’s most important theme.
If you want to match your own Website’s style, you are able to personalize the chat messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real time visitor Feature allows you to look at your customer’s IP address, server name, referrer address, pages visited . You can also find a world map and a place where a person writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to move ongoing discussions between agents. The other agent can follow the case and answer within seconds. It’s useful when an agent does not possess the knowledge to address the instance. Thanks to transferring talks there is no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you spell something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the right word. Weebly Chat
Provide Support Cons
I’m not an avid fan of The appearance of Provide Support port. I miss that the personalization when it comes to the whole site. The image on the main page is a Stock image which gives you the belief that everything there doesn’t have any character too. The movie tutorial I saw felt automated, like it wasn’t the real person speaking.
I like brands with personalities. While the lack of personality might have no effect on customer service on your site, it certainly discourages people like me from using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They allow four types of Payments, every month every 2 weeks, every six months and yearly. Paying annually is your ideal option or each the plans. They offer 3 plans — little business with 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, then you can check out the PDF document in which they given prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real-time visitor info gives you an insight into what customers are searching for. You have tons of customization options that you may use in your chat.
If you’re not bothered by A tiny old expression of the program, you may discover there what you want to give customer support to your clients.
Free Trial Opportunity
Live Chat From Provide Support could be attempted with no cost for 30 days. All features (outside of further operators) could be accessed with this absolutely free time trial interval. Provide Support won’t continually harass you in the event that you don’t take advantage of their offer, either, and billing going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use together with this”no hassle” form of billing and support that is provided. Not one of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you’re on the fence about whether or not to employ a live chat solution on your website, our best suggestion is to give this app a download, try it out for 30 days, and decide in the end of the free period whether you’d like to continue from there. Weebly Chat