Intro Weebly Live Chat
Provide Support is a Live Chat Service that may be implemented on sites and operated as a third party client. There are many customizable aspects of this particular tool, and using live chat available on your own website is a process which can be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we’re pleased to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Weebly Live Chat
The Live chat app itself is much more involved than your normal client. You will have the ability to observe every one of those visitors that are on your site at any particular time, in addition to their IP address, their referral origin, their local time, working system and a whole lot more. Though some of the info will be much more valuable than the rest, it is going to help to keep you (or your designated chat operators) as informed on your customers as possible should they be needing any help. They offer 10 days free trial, no credit card needed.
Once you set up an account, You are brought to a site that seems a little old fashioned. It looks like it is full of advertisements, except it’s only a site version of ProvideSupport. If you won’t let that disturb you too much, you can read the upcoming steps which you should take, such as customizing your chat messenger window, add chat buttons to your mails, produce a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your own greeting message along with company’s emblem. You can also add your operator’s image so the chat appears more personal. The live chat button on the website can be either chosen from an existing gallery, or you can upload your own picture. The chat messenger could be customized with colour schemes and styles that match your website’s main theme.
If You Would like to match your Site’s style, you can personalize the chat messenger with offered fashions and color schemes.
Real-time visitor tracking
The real time visitor Feature allows you to look at your customer’s IP address, host name, referrer address, pages visited etc.. You can also find a world map and a spot where a person writes to you.
Transfer chats between agents
Provide Support provides She capability to move ongoing discussions involving agents. The other representative can follow-up the situation and reply within minutes. It is helpful when an agent doesn’t have the knowledge to solve the case. Due to transferring chats there’s no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you describe something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can pick the best word. Weebly Live Chat
Provide Support Disadvantages
I am not a avid fan of The appearance of Provide Support interface. I overlook the personalization when it concerns the whole website. The image on the home page is a Stock image which provides you the impression that everything there does not have any personality as well. The movie tutorial I saw felt automatic, like it wasn’t the real person speaking.
I like brands with personalities. While the lack of personality might have no impact on customer service on your site, it definitely discourages individuals like me by using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They let four Kinds of Payments, each month every 2 months, every six months and annually. Paying annually is your ideal option or each of the plans. They provide 3 plans — small company using 1 operator, company aims with 3 operator and Business with 10 operators. If you are interested in more operators, you can check out the PDF document where they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real-time visitor info provides you an insight into what customers are searching for. You have tons of customization options that you can use in your chat.
If you are not bothered by A little old look of the program, you might find there what you need to provide customer support to your customers.
Free Trial Opportunity
Live Chat From Provide Support can be tried without any cost for 30 days. All attributes (out of additional operators) could be accessed with this absolutely free time trial period. Provide Support won’t always harass you in the event that you do not take advantage of the offer, either, and billing going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use together with this”no hassle” form of billing and service that is provided. None of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you’re on the fence about whether or not to implement a live chat solution on your site, our best suggestion would be to provide this app a download, try it out for 30 days, and decide in the end of the free period whether you would like to keep from there. Weebly Live Chat