Intro Weebly Online Chat
Provide Support is a Live Chat Service that may be implemented on sites and operated remotely as a third party customer. There are many customizable facets of this tool, and using live chat available on your own website is a process which can be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we are happy to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Weebly Online Chat
The Live chat app is much more involved than your normal customer. You’ll be able to observe each of those visitors that are on your site at any given time, as well as their own IP address, their referral source, their regional time, working system and much more. Though some of this information is going to be much more beneficial than the rest, it is going to help keep you (or your designated chat operators) as educated on your customers as possible should they be needing any help. They offer 10 days free trial, no credit card needed.
After you install an account, You’re brought to a site that looks a little old fashioned. It looks like it is packed with ads, except it is only a site version of ProvideSupport. If you wont let this disturb you too much, you may read the upcoming steps that you ought to take, such as customizing your chat messenger window, then add chat buttons to your emails, create a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your greeting message along with company’s logo. You can also add your operator’s image so the chat looks more personal. The live chat button on the site can be chosen from an existing gallery, or you may upload your own picture. The chat messenger could be customized with colour schemes and styles that fit your site’s most important theme.
If you want to match your own Website’s style, you can personalize the chat messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real time visitor Feature permits you to view your customer’s IP address, server name, referrer address, pages visited . It is also possible to see a world map and a place from which a user writes to you.
Transfer chats between agents
Provide Support provides She ability to move ongoing discussions involving agents. The other agent can follow-up the situation and reply within seconds. It is helpful when an agent doesn’t have the knowledge to address the case. Due to moving talks there’s no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a proposal list. If you’re on the fly you describe something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the right word. Weebly Online Chat
Provide Support Cons
I’m not a avid fan of The look of Provide Support port. I miss that the personalization when it concerns the whole website. The image on the home page is a Stock image which provides you the impression that everything there doesn’t have any personality too. The video tutorial I watched felt automatic, like it wasn’t the actual person speaking.
I like brands with personalities. While the lack of character might have no impact on customer service on your website, it certainly discourages people like me from using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They allow four Kinds of Payments, each month every two months, every six months and annually. Paying annually is your ideal alternative or each of the plans. They provide 3 plans — small business using 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you are interested in more operators, you can take a look at the PDF document in which they specified costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real-time visitor info provides you an insight into what customers are looking for. You have tons of customization options that you can use in your chat.
If you are not bothered by A little old expression of the program, you may discover there what you want to provide customer service to your customers.
Free Trial Option
Live Chat From Provide Support could be attempted without any cost for 30 days. All features (outside of further operators) could be accessed with this absolutely free time trial period. Provide Support will not always harass you if you don’t take advantage of their offer, either, and charging going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” kind of charging and service that is provided. None of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you are on the fence about whether or not to implement a live chat option on your website, our best suggestion is to give this program a download, try it out for 30 days, and decide at the end of the free period whether you would like to continue from that point. Weebly Online Chat