Introduction Weebly Support Chat
Provide Support is a Live Chat Service which can be implemented on websites and operated as a third party client. There are lots of customizable aspects of the tool, and using live chat which can be found on your own site is a procedure which may be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we are happy to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Weebly Support Chat
The Live chat program itself is a great deal more involved than your average client. You will be able to see every one of the visitors that are on your site at any given time, in addition to their own IP address, their own referral source, their local time, operating system and much more. Though some of the info is going to be much more valuable than the rest, it will help to keep you (or your designated chat operators) as educated on your customers as possible if they are needing any assistance. They provide 10 days free trial, no credit card needed.
Once you install an account, You are brought to a website which looks somewhat old fashioned. It seems like it is packed with advertisements, but it is just a website edition of ProvideSupport. If you won’t let this bother you too much, you may read the next steps which you should take, like customizing your conversation messenger window, then add chat buttons to your emails, create a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your greeting message and company’s logo. It is also possible to add your operator’s image so the chat appears more private. The live chat button on the site can be either chosen from an present gallery, or you may upload your own picture. The chat messenger could be customized with color schemes and styles that fit your website’s main theme.
If You Would like to match your Site’s style, you can customize the chat messenger with offered styles and color schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to look at your visitor’s IP address, server name, referrer address, pages visited etc.. It is also possible to see a world map and a spot from which a user writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to transfer ongoing discussions between agents. Another representative can follow the case and answer within minutes. It’s useful when an agent does not have the knowledge to solve the case. Thanks to moving talks there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a suggestion list. If you are on the fly you describe something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the right word. Weebly Support Chat
Provide Support Disadvantages
I am not a avid fan of The appearance of Provide Support port. I overlook the personalization when it concerns the whole site. The image on the main page is a Stock image which gives you the belief that everything there doesn’t have any personality too. The movie tutorial I saw felt automatic, like it was not the actual person speaking.
I like brands with personalities. While the lack of personality here might have no effect on customer support on your website, it certainly discourages individuals like me from using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They let four types of Payments, each month every two months, every six months and annually. Paying annually is your best option or all of the plans. They offer 3 plans — small company with 1 operator, company aims with 3 operator and Business with 10 operators. If you are interested in more operators, you can take a look at the PDF document in which they specified prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real-time visitor info gives you an insight into what clients are looking for. You’ve got tons of customization options that you may use in your chat.
If you’re not bothered by A tiny old look of the program, you might find there what you want to give customer support to your customers.
Free Trial Period
Live Chat From Provide Support could be attempted with no price for 30 days. All attributes (outside of additional operators) can be retrieved with this free time trial period. Provide Support will not continually harass you in the event that you do not take advantage of the supply, possibly, and charging going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use together with the”no hassle” form of charging and service that’s provided. None of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you are on the fence about whether or not to implement a live chat solution on your website, our very best suggestion would be to provide this app a download, check it out for 30 days, and decide in the end of the free period if you would like to keep from that point. Weebly Support Chat