Why choose Crisp? Welcome Message For Website
In this article I’ll cover our Expertise with Crisp, why we changed, and how it is possible to make the perfect decision for your company and startup too. You will understand how to compare live talks and that metrics might be significant for you too. Welcome Message For Website
How was that selection made?
Looking at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we have created a Spreadsheet with numerous live chat vendors, we defined the core feature and metrics we were searching for.
What did we use before?
We’ve Used multiple other live chat earlier, which shifted their focus from a live chat to an”all in 1 company suite”. Their live chat still functions, but metrics which are significant for us were eliminated. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we had been in for four weeks those metrics disappeared and were replaced by other metrics. We have obtained a leaderboard for our team members, which we didn’t use because we’re searching for quality service rather than quantity and the pricing appears to outperform the advantage. So our choice was apparent at that moment: we needed to move on.
We found 14 times background, 30 days History and history (for higher plans this is common), also here the cost scaling was interesting. All live chats we tried had that feature, some at higher price tagsothers combined with a badly implemented search feature, and so the history wasn’t available. Together with Crisp, the boundless history is already available with their first paid program, and it not only ships with a fair price tag, also their hunt works exceptionally well.
How many contacts do we need?
First, we attempted to answer that Question with another question”how many clients will chat with us?” – and that has been incorrect – we made that mistake already once. We can’t restrict on the contacts we create because we really want to make contact with them all. Endless contacts was exactly what we were searching for (in a reasonable price tag). What we discovered were discussions with 100 active contacts for $0/month that was quite pleasant, we climbed that up a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by use – which is enormous! They think the identical way we do in Storyblok, we don’t want to limit the user to the use of the system (eg. Content entrances or contacts), we would like to scale as their team scales. So at Crisp you choose a plan and you may scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on the exact same website for more than 30 seconds”. Those triggers are a fantastic way to help your viewers with queries they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This part can be found in all options we analyzed and largely available in the first paid program.
Ability to send campaign messages
From time to time we send emails Utilizing our live chat. We think it’s a fantastic way to retarget our viewers because we ought to be able to send relevant content based on some metrics those live talks offer. In all honesty, we’re not sending many emails, because we hate spam on our side. Therefore we want to send specific emails to particular target groups and again: we really like the implementation in the Crisp client. It’s simple and satisfied our needs at a reasonable price tag.
Amount of brokers
The broker chairs is kinda Intriguing, it is something you can control. You could choose one accounts for the entire group (which is cheap with most solutions), or you could go for one seat for every team member. Since we like to get that personal approach to our customers the idea of using one accounts for the whole group was dropped immediately. We’ve begun to compare the first paid program contrary to most of the high tier plans to see how the price scales . The greatest prices we discovered were about ~$155/m per seat where the scope was somewhere from $15/m to this. We had a look at Crisp again and saw that their greatest package has unlimited agents seats included. Also, their free strategy permitted 2 representatives, which was excellent for analyzing. Welcome Message For Website
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key stations. We do not actually use integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and included the majority of our tools already – so we focused on how they operate and perform with Slack. We analyzed some of them and most are actually working very well. We found one that has enormous delays when messaging from and to Slack which was a no-go for us. We reported that issue to them, but we do not know if they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the entire setup was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to client service, Crisp is designed to keep your workflow easy. From live chat to email, Crisp offers a single channel to reply to your users employing a simple team inbox where you are able to handle all your user queries.”
From our experience, Crisp actually Ships with all the focus on that chat experience for your clients. Which is precisely what we were looking for as we evaluated other alternatives.
This one is tricky. If you read The past few points you saw that we compared the lower tier programs and attribute with the highest tier plans, some are economical at the beginning and become expensive as you use them. After using Crisp for six months today, and changed from a competition because of that expensive”end” and those feature we didn’t need but might have to cover. We’re glad to say that we think we got the best match for us, perhaps it will fit as well for you. We saw that the listing of 8 aspects above is all you want to locate your own best match.
We made contact with unbelievable Fantastic people (thank You!) And businesses all around the world. We might have had exactly the exact same experience with other live discussions too, but the price tag combined with the attribute set Crisp does provide, we would and already do recommend it to all customers that are looking for a live chat themselves. We have upgraded to the Crisp unlimited plan some time ago, and are thankful that we made that decision. If you’ve got a question or want to tell us about your adventure with Crisp along with other live chats, don’t hesitate to drop us a comment below or send us a conversation or chat with us using Crisp! Welcome Message For Website