Introduction What Chat Download
Let’s start with JivoChat’s home page. As a big fan of green and that’s connected to character, a foliage over their logo and green backdrop immediately made me feel calm. Well played, JivoChat! What Chat Download
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It’s a free tool to help You monitor and talk to clients visiting your site, Facebook, Telegram, and Viber — most that in real time. To begin a journey with this live chat tool, all I must do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what prospective customers like best: reductions!
What I liked about the Signing up process is I could see just how many measures are still left. Here’s a quick preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it is quite neat. There’s the Inbox part, accessible from the program’s sidebar — there land each the incoming requests from the customers. Then, we have a section Chats, where you can see your current discussions. It looks like this:
When conversing with your Clients you can quickly check their data — this convenient little feature is put on the right and it’s invaluable when targeting your clients’ needs. What’s more, below we’ve website visitors section, telling us about all of the folks on our site.
Speaking of visitors on Your site — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a wide range of options for pop up invitations.
I like the snippet alternative Included in the program. It permits you to see what a user authors to you before he or she sends it. It makes responding to your customers’ queries much faster.
Additionally, when a Visitors compose a message, an agent get the little pop up on the perfect underside, asking if they want to chat, fast answer or ignore (that, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is forever free and it includes up to 5 agents. It provides customizable chat in 20 languages, different apps (including desktop and mobile) and 24”7client service.
The other strategy is a Professional Version: for $10/agent a month if billed annually. It gives more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the one thing that’s missing is that it’s not very scalable. You’ve only two strategies: one is quite basic and the other one might be insufficient if you’re working with partnerships businesses. However, as always, it all depends on your needs. What Chat Download
A nice addition that they Provide is that which they call a Callback attribute. What it really does is that visitors could leave you their number and you can call them back at your earliest convenience. On their website they are saying:”Chat is suitable for delicately accompanying clients on the site, and instant callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available on discussion. You can easily get back in contact with your possible leads afterwards.
JivoChats is incorporated With Facebook Messenger, which means the client can get your responds right for their Facebook. In regards to you as a broker, Jivo will not force you to switch between the programs to reply. All messages out of social networks look directly in the JivoChat desktop and/or mobile app.
Another of the Additions is your Mobile SDK, which lets you add live chat service to your own Android and iOS native programs. If your customers are spending a great deal of time searching through your store on cellular, they will definitely find it rather convenient.
If that is not enough, They’re throwing an API for programmers, which is the whole documentation developers can utilize if they would like to integrate JivoChat with their own app or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they’ve been on the market just for 4 decades — and this thing takes time and resources.
They provide basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, more importantly, their expansion is ordered by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their clients even more satisfied, they also offer reports which monitor the quality of your customer services.
In terms of the Plan, The entire website looks really nice and I can also say that UX doesn’t lack in that department. There’s 1 thing which confused me though: when I had been on the primary website, I clicked on the conversation window three times, before I understood that I want to click just on”Chat with us. We are online!” prompt. That might have been done simpler. The great news is that whenever I needed something, there was always somebody on discussion!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its job. For companies who are searching for a basic live chat solution, it actually will come for a reasonable price.
But do not take (just ) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or maybe it’ll be just perfect For you? I believe that they are really good in what they offer, and I think They’ll be scaling and providing different plans using a wider selection of attributes To meet their future clients. What Chat Download