Summary What Is A Viber Account
Let Us start with JivoChat’s home page. As a big fan of green and all that’s linked to nature, a foliage over their logo and green background instantly made me feel calm. Well played, JivoChat! What Is A Viber Account
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It is a free tool to help You track and talk to clients visiting your site, Facebook, Telegram, and Viber — most that in real time. To start a journey on this live chat tool, all I must do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what prospective customers like best: discounts!
What I liked about the Signing up procedure is that I could see how many measures are nonetheless left. Following is a fast preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it’s very neat. There’s the Inbox section, available from the program’s sidebar — there land all of the incoming requests from your clients. Then, we’ve got a segment invisibly, where you can view your current discussions. It looks like this:
When chatting with your Customers you can immediately check their data — this handy little feature is put on the right and it is useful when targeting your customers’ needs. What’s more, below we’ve site visitors section, informing us about all of the folks on our website.
Speaking of traffic on Your site — the”invitation to chat” feature is available only in the Professional Version. It offers you a wide selection of options for pop up invitations.
I like the snippet option Included in the application. It permits you to find out what a user authors to you before he or she sends it. It makes responding to your clients’ queries much quicker.
Additionally, when a Visitors compose a message, a broker get the little pop up on the right bottom, asking if they wish to chat, fast answer or ignore (that, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is forever free and it includes up to five agents. It offers customizable chat in 20 languages, different programs (including desktop and mobile) and 24”7client service.
The other strategy is a Professional Version: for $10/agent per month if billed yearly. It gives more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the one thing that’s missing is that it’s not very scalable. You have just two strategies: one is quite basic and another one might not be enough if you’re working with enterprises businesses. However, as always, it all depends on your needs. What Is A Viber Account
A nice addition that they Offer is that which they call a Callback feature. What it does is that visitors can leave you their amount and you’ll be able to call them back at your first convenience. On their site they’re stating:”Chat is convenient for accompanying clients on the site, and instant callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available online discussion. You may easily get back in touch with your potential leads later.
JivoChats is incorporated Using Facebook Messenger, which means the customer can receive your responds right for their Facebook. In regards to you as a broker, Jivo will not force you to change between the programs to answer. All messages out of social networks look right in the JivoChat desktop and/or mobile program.
Another of the Additions is the Mobile SDK, which allows you to add live chat support to your own Android and iOS native programs. If your clients are spending a great deal of time browsing through your shop on cellular, they will definitely find it rather convenient.
If that is not enough, They are throwing an API for developers, which is the whole documentation developers can utilize if they would like to integrate JivoChat with their own app or CRM solution.
JivoChat don’t have a great deal Of integrations however but they’ve been on the industry just for 4 decades — and this thing takes time and resources.
They provide basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps evolving and, what’s more, their expansion is ordered by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their customers even more satisfied, they also supply reports that monitor the level of your customer service.
Concerning the design, The whole site looks very nice and I may even say that UX does not lack in that section. There is 1 thing which confused me when I was on the primary site I clicked on the chat window three times, until I realized I want to click just on”Chat with us. We are online!” prompt. That could have been done simpler. The great news is that if I wanted something, there was always someone on chat!
The conclusion of JivoChat
JivoChat is a great Looking alternative that does its own job. For companies who’re searching for a basic live chat solution, it truly will come for a fair price.
But do not take (only) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or perhaps it is going to be just perfect For you? I think that they are Excellent in what they offer, and I think They will be scaling and supplying different programs with a larger range of features To satisfy their future customers. What Is A Viber Account