Why Select Crisp? What Is An Automatic Response
In this article I’ll cover our Experience with Crisp, the reason we switched, and how you can make the perfect choice for your business and startup too. You will know how to compare live talks and that metrics might be important for you also. What Is An Automatic Response
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we’ve made a Spreadsheet with numerous live chat sellers, we identified that the core feature and metrics we were searching for.
What did we use before?
We have Used multiple other live chat before, which somehow shifted their focus from a live conversation to a”all in one business suite”. Their live chat still works, but metrics that are important for us were eliminated. We’ve used those metrics for our monthly reports, and client overviews, growth rates and much more. After we were in for four weeks those metrics disappeared and were replaced by other metrics. We’ve obtained a leaderboard for our staff members, which we did not use because we’re looking for quality support and not quantity and the pricing seems to outperform the advantage. So our decision was apparent at that moment: we needed to move on.
We found 14 days background, 30 days History and unlimited history (for higher plans this is common), here the price scaling was interesting. All live talks we tried had this feature, a few at higher price tagsothers together with a badly implemented search feature, and so the history wasn’t accessible. With Crisp, the unlimited history is already available with their original paid plan, and it not only ships with a reasonable price tag, also their hunt works astoundingly well.
How many connections do we want?
We attempted to answer that Question with another question”how many customers will chat with us” – and that was incorrect – we made that mistake once. We can not limit on the connections we create because we really wish to make contact with all of them. Endless contacts was what we were looking for (in a reasonable price label ). What we found were discussions with 100 active contacts for $0/month which was quite nice, we scaled that up a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did the same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by usage – that is enormous! They think the identical way we do at Storyblokwe don’t wish to limit the user to the use of this system (eg. Content entrances or entries ), we want to scale as their team scales. So at Crisp you select a plan and you may scale the amounts from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on precisely the same website for over 30 seconds”. Those triggers are a fantastic method to help your viewers with queries they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part is available in all solutions we analyzed and largely available in the first paid plan.
Possibility to send campaign messages
From Time to Time we send mails Using our live chat. We think it’s a good way to retarget our audience because we should be able to send pertinent content based on some metrics people live talks provide. To be honest, we are not sending many emails, because we also hate spam on the side. Therefore we like to send certain emails to particular target groups and : we really like the execution in the Crisp client. It’s straightforward and satisfied our needs at a reasonable price tag.
Amount of agents
The broker chairs is kinda Interesting, it’s something you can control. You could choose 1 accounts for the entire group (which is cheap with most solutions), or you might go for a single chair for every team member. Since we like to have that personal approach to our clients the notion of using one accounts for the entire group was dropped instantly. We’ve begun to compare the first paid program against the majority of the high tier programs to observe the way the price scales . The greatest prices we found were approximately ~$155/m per seat where the range was somewhere from $15/m to this. We had a look at Crisp again and found that their greatest package has unlimited agents seats included. Also, their free strategy permitted 2 representatives, which was great for testing. What Is An Automatic Response
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We do not actually utilize integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and included most of our resources already – so we concentrated on how they operate and perform with Slack. We analyzed some of these and most are actually working very well. We found one which has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that difficulty to them, but we do not know if they changed it since we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the entire set-up was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to client support, Crisp is made to maintain your workflow simple. From live chat to email, Crisp provides a single station to answer to your users employing a simple team inbox where you can handle all your user queries.”
From our experience, Crisp really Ships with the attention on such chat experience for your customers. Which is exactly what we were looking for as we evaluated other solutions.
This one is tricky. If you read The past few things you saw that we contrasted the lower tier programs and feature with the maximum tier programs, some are cheap at the beginning and be costly as you use them. After using Crisp for six months now, and changed from a competition because of that expensive”end” and those attribute we did not need but might have to pay for. We’re glad to say we think we have the very best fit for us, maybe it will fit as nicely for you. We found the listing of 8 aspects above is all you want to locate your best match.
We made contact with incredible great people (thank You!) And businesses all around the globe. We might have had the exact same experience with other live discussions too, but the price tag combined with the attribute set Crisp does offer, we’d and do recommend it to all clients who are searching for a live discussion themselves. We’ve upgraded to the Crisp unlimited plan some time ago, and are glad we made that choice. If you have a query or wish to inform us about your experience using Crisp and other live discussions, don’t hesitate to drop us a comment below or send us a tweet or talk to us with Crisp! What Is An Automatic Response