Why choose Crisp? What Is An Email Domain
In this article I’ll cover our Expertise with Crisp, the reason we changed, and how it is possible to make the right choice for your business and startup as well. You will know how to compare live talks and that metrics might be important for you also. What Is An Email Domain
How was that choice made?
Looking at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we’ve made a Spreadsheet with multiple live chat sellers, we identified that the core feature and metrics we were looking for.
What did we use before?
We’ve Used several other live chat before, which somehow shifted their attention from a live chat to an”all in 1 business suite”. Their live chat still functions, but metrics which are important for us were eliminated. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we were in for four weeks those metrics vanished and were replaced with other metrics. We’ve got a leaderboard for our team members, which we didn’t use because we’re searching for quality support and not quantity and the pricing appears to outperform the advantage. Our decision was apparent at the moment: we needed to move on.
We found 14 days history, 30 days History and history (for higher plans this is common), also here the cost scaling was intriguing. All live talks we tried had that feature, some at higher price tags, others together with a badly implemented search feature, therefore the history wasn’t available. With Crisp, the boundless history is already available with their original paid plan, and it not only ships with a reasonable price tag, also their hunt works astoundingly well.
How many contacts do we need?
First, we tried to answer that Question with another question”how many customers will talk with us” – and that was incorrect – we made that mistake once. We can not limit on the contacts we create because we actually want to earn contact with all of them. Endless contacts was what we were searching for (at a reasonable price tag). What we found were discussions with 100 active contacts for $0/month which was quite pleasant, we climbed up that a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did the same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by use – that is enormous! They think the same way we do at Storyblok, we don’t wish to limit the user to the use of this system (eg. Content entrances or entries ), we would like to scale because their staff scales. So at Crisp you choose a plan and you may scale the numbers from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on precisely the exact same website for more than 30 seconds”. Those triggers are a fantastic method to help your viewers with questions they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part can be found in all solutions we tested and mainly available in the first paid program.
Ability to send campaign emails
From time to time we send mails Utilizing our live chat. We think that it’s a fantastic way to retarget our audience because we ought to be able to send relevant content based on some metrics those live chats offer. To be honest, we are not sending many emails, because we also hate spam on the side. So we want to send certain emails to specific target groups and : we really enjoy the implementation in the Crisp client. It is straightforward and satisfied our needs at a sensible price tag.
Number of brokers
The agent chairs is kinda Intriguing, it’s something that you can control. You could choose one accounts for the entire team (which can be cheap with most options ), or you could go for one seat for each team member. Since we like to get that personal approach to our clients the notion of using one account for the entire group was dropped immediately. We’ve begun to compare the very first paid plan contrary to most of the high tier programs to observe the way the price scales again. The highest prices we discovered were approximately ~$155/m per chair where the range was somewhere from $15/m to that. We had a look at Crisp again and found that their highest package has unlimited agents seats included. Also, their free strategy allowed 2 representatives, which was great for testing. What Is An Email Domain
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key channels. We don’t actually utilize integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our business, we use it on a daily basis and added most of our resources already – so we concentrated on how they operate and function together with Slack. We analyzed some of them and most are actually working quite well. We found one which has huge delays when messaging from and also to Slack which was a no-go for all of us. We reported that issue to them, but we do not know if they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the whole set-up was done in a couple of minutes.
“Crisp is the simplest way To communicate with your customers. From sales to customer support, Crisp is made to keep your workflow easy. From live chat to email, Crisp provides one station to answer to your users using a simple team inbox where you are able to manage all of your user queries.”
From our experience, Crisp really Ships with all the attention on that chat experience for your customers. That is precisely what we were looking for since we evaluated other alternatives.
This one is tricky. If you browse The past few things you saw that we compared the lower tier plans and attribute with the maximum tier programs, some are economical at the beginning and become expensive as you use them. After using Crisp for six months today, and switched from a competition because of the expensive”end” and those feature we did not need but might have to pay for. We’re pleased to state we think we have the best fit for us, perhaps it will fit as well for you. We saw the listing of 8 facets above is all you want to find your best match.
We made contact with unbelievable Fantastic people (thank You!) And businesses all around the globe. We might have had the exact same experience with other live chats too, but the price combined with the attribute set Crisp does provide, we would and do recommend it to all clients that are searching for a live chat themselves. We have updated to the Crisp unlimited plan a while ago, and are glad we made that decision. In case you have a question or wish to inform us about your adventure using Crisp and other live chats, feel free to drop us a comment below or send us a conversation or talk to us with Crisp! What Is An Email Domain