Overview What Is Chat Process
Provide Support is a Live Chat Service that can be implemented on websites and operated as a third party customer. There are lots of customizable aspects of this particular tool, and having live chat which can be found on your own site is a process that can be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re happy to examine and break down the varied elements of Live Chat by ProvideSupport.com. What Is Chat Process
The Live chat program itself is much more involved than your average customer. You will have the ability to see each of those visitors which are on your website at any given time, as well as their own IP address, their referral source, their local time, operating system and much more. While some of this info is going to be a whole lot more beneficial than the remainder, it is going to help keep you (or your designated chat operators) as informed on your customers as possible should they be in need of any assistance. They offer 10 days free trial, no credit card needed.
Once you install an account, You’re attracted to a website that seems somewhat old fashioned. It seems like it is full of ads, except it is just a site edition of ProvideSupport. If you wont let this bother you too much, you can read the next steps which you should take, such as customizing your chat messenger window, then add chat buttons for your emails, produce a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your greeting message and company’s logo. You can also put in your operator’s image so the chat looks more personal. The live chat button on the site can be chosen from an existing gallery, or you may upload your own image. The chat messenger can be customized with color schemes and styles that match your website’s main theme.
If You Would like to match your Site’s style, you are able to personalize the chat messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real time visitor Feature allows you to view your visitor’s IP address, host name, referrer address, pages visited etc.. You can also find a world map and a spot from which a person writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to transfer ongoing chats involving representatives. Another representative can follow-up the case and answer within seconds. It’s useful when an agent doesn’t possess the knowledge to solve the case. Due to moving chats there’s no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you describe something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can pick the right word. What Is Chat Process
Provide Support Cons
I am not a avid fan of The appearance of Provide Support interface. I overlook the personalization when it comes to the whole site. The picture on the home page is a Stock image which gives you the impression that everything there does not have any character as well. The video tutorial I watched felt automated, like it was not the actual person talking.
I like brands with personalities. While the lack of character here might have no impact on customer support on your site, it certainly discourages individuals like me from using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They allow four Kinds of Payments, every month every 2 weeks, every six months and annually. Paying annually is the best alternative or each of the plans. They provide 3 plans — small business using 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can check out the PDF document in which they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real time visitor information gives you an insight in what clients are searching for. You have a lot of customization options that you may use in your conversation.
If you are not bothered by A tiny old look of the application, you may find there what you need to give customer support to your clients.
Free Trial Period
Live Chat From Provide Support can be tried with no cost for 30 days. All features (outside of additional operators) can be accessed with this absolutely free time trial interval. Provide Support won’t continually harass you in the event that you don’t take advantage of their offer, either, and billing going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use together with the”no hassle” form of billing and support that’s provided. Not one of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you are on the fence about whether or not to employ a live chat solution on your website, our very best suggestion is to give this app a download, check it out for 30 days, and choose in the end of the free period whether you would like to continue from there. What Is Chat Process