Why Select Crisp? What Is Chat Service
In this article I’ll cover our Experience with Crisp, the reason we changed, and how you can make the right choice for your business and startup too. You may know how to compare live chats and which metrics could be important for you also. What Is Chat Service
How was that choice made?
Looking at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we have created a Spreadsheet with multiple live chat vendors, we defined the core attribute and metrics we were searching for.
What did we use before?
We’ve Used multiple other live chat earlier, which shifted their attention from a live chat to a”all in 1 company suite”. Their live chat still works, but metrics that are significant for us were eliminated. We have used those metrics for our yearly reports, and customer overviews, growth rates and more. After we had been in for four weeks those metrics vanished and were replaced with other metrics. We’ve obtained a leaderboard for our team members, which we did not use because we are looking for quality support and not quantity as well as the pricing seems to outperform the benefit. Our decision was apparent at that moment: we had to move on.
We found 14 days background, 30 days History and history (for greater plans that this is common), also here the price scaling was intriguing. All live talks we attempted had this feature, some at higher price tags, others together with a poorly executed search feature, and so the history wasn’t available. Together with Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a reasonable price tag, but also their search works astoundingly well.
How many connections do we want?
We attempted to answer that Question with another question”how many customers will chat with us” – and that was wrong – we made that mistake already once. We can’t limit on the contacts we make because we really want to make contact with all of them. Unlimited contacts was exactly what we were looking for (at a reasonable price tag). What we found were chats with 100 active contacts for $0/month that was quite pleasant, we scaled up that a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by use – which is enormous! They think the same way we do at Storyblok, we do not wish to restrict the user to the usage of the machine (eg. Content entries or contacts), we would like to scale as their staff scales. So at Crisp you select a program and you can scale the numbers from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on precisely the same website for over 30 seconds”. Those causes are a fantastic way to help your viewers with queries they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This component can be found in all solutions we tested and mainly available in the first paid program.
Possibility to send campaign emails
From Time to Time we send emails Using our live chat. We think it’s a good way to retarget our audience because we should be able to send pertinent content based on some metrics people live chats provide. In all honesty, we are not sending many mails, because we hate spam on our side. Therefore we want to send specific emails to specific target groups and again: we really enjoy the implementation in the Crisp client. It is simple and fulfilled our needs at a reasonable price tag.
Amount of agents
The agent chairs is kinda Intriguing, it’s something you can control. You could choose 1 account for the whole team (which can be cheap with most solutions), or you could go for a single seat for every team member. Since we like to have that personal approach to our customers the idea of using one accounts for the whole group was dropped immediately. We have started to compare the first paid program contrary to most of the high tier programs to observe the way the price scales . The greatest costs we discovered were about ~$155/m per seat where the range was somewhere from $15/m to that. We had a peek at Crisp again and found that their greatest bundle has unlimited agents seats included. Also, their free strategy permitted 2 agents, which was great for analyzing. What Is Chat Service
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We don’t really utilize integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and added most of our tools already – so we concentrated on how they operate and function together with Slack. We analyzed some of them and most are actually working very well. We found one which has huge delays when messaging from and also to Slack which was a no-go for all of us. We reported that issue to these, but we do not know if they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the whole set-up was done in a few minutes.
“Crisp is the simplest way To speak with your customers. From sales to customer service, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp provides one station to answer to your users employing a simple team inbox where you can manage all your user queries.”
From our experience, Crisp actually Ships with the attention on that chat experience for the clients. That is exactly what we were looking for as we evaluated other solutions.
This one is tricky. If you read The past few points you noticed that we compared the lower grade programs and attribute with the maximum tier plans, some are economical at the beginning and be expensive as you use them. After using Crisp for six months today, and changed from a competitor because of the expensive”end” and those attribute we did not need but might have to cover. We are pleased to say that we think we have the very best fit for us, maybe it will fit as well for you. We found the listing of 8 aspects above is all you need to locate your best match.
We made contact with unbelievable Fantastic people (thank You!) And companies all around the globe. We might have had the exact same experience with other live discussions too, but the price tag combined with the attribute set Crisp does provide, we’d and already do recommend it to all customers who are searching for a live chat . We’ve upgraded to the Crisp unlimited plan some time ago, and are glad we made that choice. If you have a query or want to inform us about your adventure with Crisp and other live discussions, feel free to drop us a comment below or send a conversation or chat with us with Crisp! What Is Chat Service