Overview What Is Chat Support
Provide Support is a Live Chat Service which can be implemented on websites and operated remotely as a third party client. There are many customizable aspects of the tool, and using live chat which can be found on your own website is a procedure that can be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we are happy to examine and break down the diverse elements of Live Chat by ProvideSupport.com. What Is Chat Support
The Live chat program is a great deal more involved than your normal client. You’ll be able to see every one of the visitors which are on your website at any particular time, as well as their own IP address, their referral source, their regional time, working system and much more. While some of the information is going to be much more beneficial than the remainder, it will help to keep you (or your designated chat operators) as educated on your visitors as possible should they be needing any assistance. They offer 10 days free trial, no credit card needed.
After you set up an account, You are attracted to a website which seems somewhat old fashioned. It looks like it is packed with advertisements, except it’s only a website edition of ProvideSupport. If you wont let that disturb you too much, you may read the upcoming steps that you ought to take, such as customizing your chat messenger window, then add chat buttons for your emails, create a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your greeting message along with company’s logo. It is also possible to put in your operator’s image so the chat looks more private. The live chat button on the site can be either chosen from an present gallery, or you may upload your own image. The chat messenger can be customized with colour schemes and styles that fit your website’s main theme.
If you want to match your own Website’s style, you are able to personalize the conversation messenger with offered styles and color schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to look at your visitor’s IP address, host name, referrer address, pages visited etc.. It is also possible to find a world map and a spot from which a person writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to move ongoing discussions between representatives. Another representative can follow-up the situation and reply within minutes. It’s useful when an agent doesn’t have the knowledge to address the instance. Due to moving chats there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you describe something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can choose the best word. What Is Chat Support
Provide Support Cons
I am not a avid fan of The appearance of Provide Support interface. I overlook the personalization when it comes to the whole website. The image on the home page is a Stock image which provides you the impression that everything there doesn’t have any character too. The video tutorial I watched felt automated, like it was not the real person talking.
I like brands with personalities. While the lack of character might have no impact on customer support on your site, it certainly discourages individuals like me by using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They allow four Kinds of Payments, each month every two weeks, every six months and annually. Paying annually is the best alternative or each of the plans. They offer 3 plans — small business with 1 operator, company plans with 3 operator and Business with 10 operators. If you are interested in more operators, then you can check out the PDF document in which they specified costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real-time visitor information provides you an insight into what clients are searching for. You’ve got a lot of customization options that you may use in your chat.
If you’re not bothered by A tiny old look of the application, you may discover there what you want to provide customer support to your customers.
Free Trial Opportunity
Live Chat From Provide Support can be attempted with no price for 30 days. All features (out of additional operators) could be accessed with this free time trial period. Provide Support will not always harass you if you don’t take advantage of the offer, possibly, and billing going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use together with this”no hassle” form of billing and service that’s provided. Not one of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you’re on the fence about whether or not to implement a live chat option on your site, our best suggestion is to give this app a download, check it out for 30 days, and decide at the end of the free period if you would like to continue from that point. What Is Chat Support