Intro What Is Chat Support
There is no motive live chat shouldn’t be simple. What Is Chat Support
It is all about connecting with your clients and giving them the very best solution in a reasonable period of time.
That said, many live chat extensions for online stores give you a far too intimidating interface using tools which are overkill for this type of rudimentary support medium.
Pure Chat has a different approach.
Pure Chat is a live chat software that helps small companies provide instant replies and convert more leads.
You are not going to find anything crazy with this particular tool, but that is the glory of it. The pricing is simple. The features are easy, and the overall interface makes it quite simple to communicate with customers who need answers fast.
So let’s take a deeper look to the live chat platform to understand who it’s ideal for and which of those features are impressive.
Pure Chat is a live chat program that lets users communicate with their customers directly on their site. Its features include unlimited brokers, unlimited chats, complete chat background, widget customization, and much more. We compiled Pure Chat user reviews from around the web and decided that it has generally positive ratings. We also shared its available pricing options.
Briefing of User Reviews
What PureChat does well:
Users who gave Pure Chat a favorable review said that the app is simple to setup and navigate because of its user friendly interface. They also enjoy the way the tab switches to a email form when each of the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative inspection stated that the program can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Positive User Review
An individual who left a favorable overview of Pure Chat on G2 Crowd said that they were able to convince customers to commit to a purchase within minutes of communication through the program. He also likes the way the tool supplies them with a means to answer customers’ questions quickly and promote their products without the usage of phone calls.
Most Helpful Negative User Review
An individual who left a negative overview of Pure Chat on Capterra whined about getting timed out without notifications. He clarified that making it difficult to maintain agents who’ve retail responsibilities on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting conversations at the right time is dependent upon how well you can monitor your visitors. For instance, if you are sitting on the Pure Chat backend you have the ability to view which users are browsing your site in real-time. So if someone is looking at a pair of shoes that you sell on your website, you understand precisely what to begin speaking about, and you have the tools for making canned responses for specific parts of your site. What Is Chat Support
The obvious start to this particular review is that the true chat interface. Does this feel usable for both novices and advanced users?
It all begins by showing a chat box into the new visitor. If they have been to your site before, the agent about the backend sees each the customer information and interactions that have happened in the past. It functions exactly like an instant messenger, (in which the chats arrive in real time ), but in addition, it lets you view previous transcripts and reps have spoken to a customer in the past.”
Notifications are sent to you when a conversation comes from, and you’ll be able to schedule when you’re offered for chatting so that customers know when you are online.
Implementing a conversation box on your website only takes a fast copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. You then have the capability to customize what the chat box looks like prior to, during and following the conversation. Feel free to change around colors, set triggers for as soon as the chat box pops open and then configure the types that you want individuals to fill out before talking to you.
You have the chance to go with the default option stylings (which can be fine,) however, the layout tools are easy enough for beginners and powerful enough for more advanced users.
The two iOS and Android apps are offered for people who would love to handle live chats while on the move. By way of instance, if you need to leave the office but still want to give the best support on the market, you won’t have to worry about it using a mobile program.
Pretty much all of the features that you would find on the regular dashboard are carried over to the cellular apps. You’ve got settings for actually carrying out the chats, along with setting your accessibility, managing transcripts and more. This gives you a small boost of confidence since it isn’t important where you are when seeing who’s on your website in real time. Your customer service is continually managed, as it functions like texting from your cell phone.
The coverage is one of the strongest parts of Chat, since it not only provides you the functionality for exporting accounts, but it supplies beautiful graphs and imagery for seeing chat metrics with time. It is possible to monitor your client satisfaction to make decisions about your employees or to determine which particular clients you may be spending too much time .
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than a number of the other options you will discover for live chat. By way of example, a blog is supplied for studying about updates and suggestions, while the Guides page is filled with advice on how best to sell online, how to handle rude clients, the way to obtain more live chats and more.
The FAQ page gives you a good notion about what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both installations, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it seems as if you’ll need to complete most of the research yourself.
A chat box is provided on the dashboard, so quick interactions together with the service team are potential and they also provide email service in-app and on the web site for many plans. What Is Chat Support
Pure Chat doesn’t have a free trial. However, you don’t need one at all, because the company offers a strong free plan you could continue to work with for as long as you want. The paid plans are reasonably priced as well, and the monthly obligations bring along a broad set of characteristics you don’t get together with the free package.
Let us take a look at what plans you can Pick from:
Free — For $0 you receive support for a single user, one website, unlimited chats per month, a 1 day discussion history and native cellular apps.
Starter — For $20 per month you receive support for 2 users, two websites, unlimited chats each month, per 30 day chat background, native mobile programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 a month you receive everything out of the previous plan and service for five users, three sites and 90 days of chat history.
Growing — For $100 a month you get everything from the previous plan and support for ten consumers, five websites, an infinite chat history and the ability to eliminate the Chat branding.
We like the Free plan for individuals just testing out the system, but the true operation comes into play when you choose the Starter Plan. The only gripe I have is that you have to receive all the way up to the $100 a month plan to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the best and up-and-coming live chat software to small companies and reviewed their attributes and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Have a look at this article to learn more about how using a live chat software can improve your customer service and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a lot of free tools that can help you keep expenses down. In this article, we discuss with you a few answers from small business owners who use these tools to produce their business processes easier for free.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I request a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for clients that are not satisfied with their services. Read these instructions to learn the cancelation terms and other specifics.
Can brokers use mobile devices to respond to clients?
Yes. Pure Chat provides programs for both iOS and Android to allow agents to respond to clients’ queries from anyplace.
Popular Software Connections
When choosing a live chat software, it is important that the program integrates with other applications your company is currently using. Here is a list of some of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce shop could benefit from this kind of easy-to-use chat box tool such as Pure Chat. It all depends on the pricing plan you choose. The Free Plan is very good for analyzing and small operations with just a couple of goods and one rep. The Starter Plan is most likely the most common, although the Development Strategy gets up there for companies with large support teams. What Is Chat Support