Summary What Is Chat Time
Let’s start with JivoChat’s home page. As a big fan of green and all that’s linked to character, a foliage over their logo and green background immediately made me feel calm. Well played, JivoChat! What Is Chat Time
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It’s a free tool to help You track and talk to clients visiting your site, Facebook, Telegram, and Viber — all that in actual time. To begin a journey on this live chat instrument, all I must do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what prospective clients like best: reductions!
What I liked about the Signing up procedure is that I could see just how many measures are nonetheless left. Here’s a quick preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it is very neat. There’s the Inbox section, available in the program’s sidebar — there territory all the incoming requests from the clients. Then, we have a segment invisibly, where you are able to see your current discussions. It looks like this:
When chatting with your Clients you can immediately check their information — this handy little attribute is placed on the right and it is useful when targeting your customers’ needs. What’s more, below we’ve website visitors section, informing us about all the people on our site.
Speaking of traffic Your site — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a vast range of options for pop up invitations.
I like the snippet alternative Included in the program. It allows you to see what a user writers to you until he or she sends it. It creates responding to your clients’ queries much faster.
Also, when a Visitors compose a message, an agent get the small pop up on the right underside, asking if they want to chat, fast answer or dismiss (that, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is forever free and it includes up to five agents. It provides customizable chat in 20 languages, various programs (including mobile and desktop ) and 24”7client support.
Another strategy is a Professional Version: for $10/agent per month if billed annually. It offers more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the only thing that’s missing is that it is not very scalable. You’ve only two plans: one is very basic and another one might be insufficient if you are working with enterprises businesses. However, as always, it all depends on what you require. What Is Chat Time
A nice addition that they Provide is what they call a Callback feature. What it really does is that visitors could leave you their amount and you can call them back at your first convenience. On their website they’re saying:”Chat is suitable for delicately accompanying clients on the site, and instant callbacks are ideal for actively completing trades”
It also works when nobody Is available on discussion. You can easily get back in touch with your possible leads afterwards.
JivoChats is incorporated Using Facebook Messenger, so the client can get your responds right to their Facebook. In regards to you as a broker, Jivo won’t force you to change between the apps to answer. All messages from social networks look right in the JivoChat desktop and/or cellular app.
Another of their Additions is the Mobile SDK, which lets you add live chat service to your Android and iOS native apps. If your customers are spending a great deal of time searching through your shop on mobile, they will surely find it very convenient.
In case that is not sufficient, They are throwing an API for developers, that’s the whole documentation programmers can use if they would like to incorporate JivoChat with their own program or CRM solution.
JivoChat do not have a lot Of integrations however but they have been on the industry only for 4 decades — and this thing takes time and resources.
They offer basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps growing and, what’s more, their growth is ordered by their clients’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their clients even more fulfilled, they also offer reports which monitor the quality of your customer service.
In terms of the Plan, The whole website looks really nice and I can even say that UX does not lack in that section. There is one thing which confused me when I had been on the primary website, I clicked on the conversation window three days, before I understood I need to click just on”Chat with us. We’re online!” prompt. That could have been done smoother. The great news is that whenever I needed something, there was always somebody online chat!
The verdict of JivoChat
JivoChat is a good Looking solution that does its own job. For companies who’re searching for a standard live chat option, it actually does come for a reasonable price.
But do not take (only) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or perhaps it is going to be just perfect For you? I believe that they are Excellent in what they offer, and I think They’ll be scaling and providing different programs with a larger range of attributes To meet their future customers. What Is Chat Time