Why Select Crisp? What Is Firebase
In this article I’ll cover our Expertise with Crisp, the reason we changed, and the way you can make the perfect choice for your company and startup too. You may understand how to compare live talks and that metrics could be significant for you too. What Is Firebase
How was that choice made?
Looking at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we’ve created a Spreadsheet with numerous live chat vendors, we defined the core attribute and metrics we were searching for.
What did we use before?
We’ve Used several other live chat before, which shifted their attention from a live conversation to an”all in one company suite”. Their live chat still functions, but metrics which are significant for us were removed. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and more. After we were in for four months those metrics disappeared and were replaced with other metrics. We’ve got a leaderboard for our staff members, which we didn’t use because we’re searching for quality support rather than quantity and the pricing seems to outperform the benefit. So our decision was apparent at that moment: we had to move on.
We found 14 times background, 30 days History and unlimited history (for higher plans that this is common), also here the cost scaling was intriguing. All live chats we attempted had this attribute, a few at higher price tags, others together with a badly executed search feature, and so the history was not available. Together with Crisp, the boundless history is already available with their original paid plan, and it not only ships with a fair price tag, but also their hunt works astoundingly well.
How many contacts do we want?
First, we attempted to answer that Question with another question”how many customers will talk with us?” – and that was wrong – we made that mistake once. We can’t limit on the connections we create because we actually want to earn contact with all of them. Endless contacts was exactly what we were looking for (at a reasonable price label ). What we found were chats with 100 active contacts for $0/month that was quite pleasant, we scaled that up a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by usage – that is huge! They believe the same way we do at Storyblokwe do not wish to restrict the user to the use of the machine (eg. Content entrances or entries ), we want to scale because their staff scales. So at Crisp you choose a plan and you can scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on precisely the exact same site for over 30 seconds”. Those triggers are a fantastic way to help your audience with queries they may have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This part can be found in all options we tested and largely available in the first paid program.
Ability to send campaign messages
From time to time we send mails Using our live chat. We think that it’s a good way to retarget our viewers because we ought to have the ability to send relevant content according to some metrics people live chats provide. In all honesty, we’re not sending many mails, because we hate spam on the side. So we like to send specific mails to particular target groups and again: we really enjoy the execution in the Crisp customer. It’s straightforward and satisfied our needs at a sensible price tag.
Amount of brokers
The broker chairs is rather Intriguing, it’s something that you can control. You could choose one accounts for the entire group (which can be cheap with the majority of solutions), or you might go for a single chair for every team member. Since we like to have that personal approach to our customers the notion of using one accounts for the whole team was dropped immediately. We have begun to compare the first paid plan against the majority of the high tier programs to observe the way the cost scales . The highest prices we found were approximately ~$155/m per seat where the scope was somewhere from $15/m to this. We had a look at Crisp again and found their greatest package has unlimited agents seats included. Also, their free strategy allowed 2 representatives, which was great for analyzing. What Is Firebase
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key channels. We do not actually use integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our business, we use it on a daily basis and added most of our resources already – so we focused on how they work and perform with Slack. We tested some of these and most are actually working quite well. We found one that has enormous delays when messaging from and also to Slack which was a no-go for all of us. We reported that issue to these, but we do not know if they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the entire set-up was done in a couple of minutes.
“Crisp is the simplest way To speak with your customers. From sales to client support, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp provides a single channel to reply to your users using a very simple team inbox where you can manage all your user inquiries.”
From our experience, Crisp really Ships with all the focus on that chat experience for the clients. That is exactly what we were searching for as we evaluated other solutions.
This one is tricky. If you browse The last few points you noticed that we contrasted the lower grade plans and attribute together with the highest tier plans, some are cheap at the beginning and become expensive as you use them. After using Crisp for six months today, and changed from a competitor because of the pricey”ending” and those feature we didn’t need but might need to pay for. We’re glad to state we think we have the best fit for us, maybe it will fit as well for you. We saw that the list of 8 aspects above is all you need to find your best match.
We made contact with unbelievable great people (thank You!) And businesses all around the world. We might have had the exact same experience with other live discussions as well, but the price combined with the feature set Crisp does offer, we’d and already do recommend it to all clients who are searching for a live chat themselves. We have upgraded to the Crisp endless plan a while ago, and are thankful we made that choice. In case you have a query or want to tell us about your experience using Crisp along with other live discussions, don’t hesitate to drop us a comment below or send a tweet or talk to us with Crisp! What Is Firebase