Introduction What Is Gmail Chat
Provide Support is a Live Chat Service which can be implemented on sites and operated as a third party customer. There are lots of customizable aspects of this tool, and using live chat which can be found on your own site is a process that may be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we are pleased to review and break down the diverse elements of Live Chat by ProvideSupport.com. What Is Gmail Chat
The Live chat app itself is much more involved than your normal customer. You will have the ability to see every one of those visitors that are on your site at any particular time, in addition to their IP address, their own referral source, their regional time, working system and a whole lot more. Though some of this information will be much more valuable than the remainder, it is going to help keep you (or your designated chat operators) as informed on your visitors as possible if they are needing any help. They provide 10 days free trial, no credit card required.
Once you install an account, You’re brought to a website that looks a little old fashioned. It seems like it’s full of advertisements, except it’s only a site version of ProvideSupport. If you won’t let this bother you too much, you can read the upcoming steps that you should take, such as customizing your chat messenger window, add chat buttons to your emails, produce a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your greeting message along with company’s emblem. It is also possible to put in your operator’s image so the chat looks more private. The live chat button on the site can be chosen from an existing gallery, or you can upload your own picture. The chat messenger could be customized with color schemes and styles that match your website’s main theme.
If You Would like to match your own Site’s style, you can personalize the chat messenger with offered styles and color schemes.
Real-time visitor tracking
The real time visitor Feature permits you to look at your visitor’s IP address, server name, referrer address, pages visited . You can also find a world map and a place from which a person writes to you.
Transfer chats between agents
Provide Support provides She ability to move ongoing discussions between agents. Another agent can follow-up the case and answer within minutes. It’s helpful when an agent does not have the knowledge to solve the case. Due to moving chats there is no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you spell something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can choose the right word. What Is Gmail Chat
Provide Support Cons
I’m not an avid fan of The look of Provide Support port. I miss that the personalization when it comes to the whole website. The picture on the main page is a Stock picture which provides you the belief that everything there doesn’t have any personality as well. The video tutorial I saw felt automatic, like it was not the real person talking.
I like brands with personalities. While the dearth of personality might not have any effect on customer support on your site, it definitely discourages people like me from using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They allow four Kinds of Payments, every month every 2 weeks, every six months and yearly. Paying annually is your best alternative or all the plans. They provide 3 plans — small business using 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can check out the PDF document where they specified prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real-time visitor info gives you an insight in what clients are looking for. You have tons of customization options that you can use in your conversation.
If you are not bothered by A little old expression of the application, you may find there what you need to give customer service to your clients.
Free Trial Option
Live Chat From Provide Support could be tried with no cost for 30 days. All features (out of additional operators) can be retrieved with this absolutely free time trial interval. Provide Support will not always harass you in the event that you do not take advantage of their offer, either, and charging going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use together with the”no hassle” kind of billing and service that is provided. None of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you are on the fence about whether or not to implement a live chat solution on your website, our very best suggestion would be to give this program a download, check it out for 30 days, and choose in the end of the free period if you’d like to keep from there. What Is Gmail Chat