Overview What Is Jivochat
Let Us Begin with JivoChat’s home page. As a major fan of green and that’s connected to character, a foliage over their emblem and green background immediately made me feel calm. Well playedJivoChat! What Is Jivochat
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It is a free tool to help You track and talk to customers visiting your site, Facebook, Telegram, and Viber — all that in actual time. To begin a journey with this live chat tool, all I must do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what potential customers like best: discounts!
What I liked about the Signing up process is I could see just how many steps are nonetheless left. Following is a quick preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it is quite neat. There is the Inbox section, accessible in the app’s sidebar — there territory each of the incoming requests from your customers. Then, we’ve got a section Chats, where you can view your current discussions. It looks like this:
When conversing with your Clients you can quickly check their data — this handy little feature is placed on the correct and it is useful when targeting your clients’ needs. What is more, below we have website visitors department, informing us about each the people on our website.
Speaking of traffic Your website — the”invitation to talk” attribute is available only in the Professional Version. It offers you a vast selection of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It permits you to find out what a user authors to you until he or she sends it. It creates responding to your clients’ queries much quicker.
Also, when a Visitors write a message, an agent get the little pop up on the right bottom, asking if they wish to chat, quick reply or dismiss (that, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s permanently free and it includes up to 5 agents. It provides customizable conversation in 20 languages, different programs (including mobile and desktop ) and 24”7client service.
Another strategy is a Professional Version: for $10/agent per month if billed annually. It offers more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the one thing that’s missing is that it is not very scalable. You’ve just two plans: one is quite basic and another one may be insufficient if you’re working with enterprises businesses. However, as always, it all depends on your needs. What Is Jivochat
A Wonderful addition that they Offer is what they call a Callback feature. What it really does is that people can leave you their amount and you can call them back at your earliest convenience. On their website they’re stating:”Chat is suitable for delicately accompanying clients on the site, and immediate callbacks are ideal for actively completing transactions.”
Additionally, it works when nobody Is available online chat. You can easily get back in touch with your possible leads afterwards.
JivoChats is integrated Using Facebook Messenger, which means the customer can get your responds right for their Facebook. When it comes to you as an agent, Jivo won’t force you to switch between the programs to reply. All messages from social networks look directly in the JivoChat desktop or mobile program.
Another of their Additions is the Mobile SDK, which lets you add live chat service to your own Android and iOS native apps. If your clients are spending a great deal of time searching through your shop on cellular, they will surely find it very convenient.
If that is not enough, They are throwing an API for developers, which is the whole documentation developers can utilize if they want to incorporate JivoChat using their own app or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they have been on the industry just for 4 decades — and this matter takes time and resources.
They offer basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps growing and, what’s more, their growth is dictated by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their customers even more satisfied, they also supply reports that track the quality of your customer service.
In terms of the Plan, The whole website looks really nice and I may even say that UX does not lack in that section. There’s 1 thing that confused me though: when I was on the main site I clicked on the chat window three times, before I understood I need to click exactly on”Chat with us. We’re online!” prompt. That could have been done smoother. The great news is that if I needed something, there was always somebody online chat!
The verdict of JivoChat
JivoChat is a good Looking alternative that does its own job. For companies who are searching for a basic live chat option, it truly does come for a fair price.
But don’t take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or maybe it is going to be just perfect For you? I believe that they are really good in what they offer, and I believe They will be scaling and supplying other plans with a larger selection of attributes To satisfy their future customers. What Is Jivochat