Overview What Is Like Ebay
Let Us start with JivoChat’s home page. As a major fan of green and that’s linked to nature, a foliage over their logo and green background immediately made me feel calm. Well played, JivoChat! What Is Like Ebay
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It’s a free tool to help You monitor and speak with clients visiting your site, Facebook, Telegram, and Viber — most that in real time. To begin a journey with this live chat instrument, all I must do is to click on the sign button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what potential customers like best: discounts!
What I liked about the Signing up process is I could see just how many steps are nonetheless left. Following is a fast preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it’s quite neat. There is the Inbox section, available in the app’s sidebar — there land each of the incoming requests from the customers. Then, we’ve got a segment invisibly, where you are able to view your existing conversations. It looks like this:
When conversing with your Clients you can immediately check their information — this handy little feature is put on the right and it’s invaluable when targeting your clients’ needs. What is more, below we’ve site visitors department, informing us about all the people on our site.
Speaking of traffic Your website — the”invitation to chat” attribute is available only in the Professional Version. It offers you a wide range of alternatives for pop up invitations.
I like the snippet option Included in the application. It allows you to see what a user writers to you until he or she sends it. It makes responding to your clients’ queries much faster.
Also, when a Visitors write a message, an agent get the little pop up on the perfect underside, asking if they want to chat, fast reply or ignore (which, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is permanently free and it comprises up to five agents. It offers customizable chat in 20 languages, various apps (including desktop and mobile) and 24”7customer support.
The other plan is a Professional Version: for $10/agent a month if billed annually. It offers more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the only thing that is missing is that it’s not very scalable. You’ve only two plans: one is quite basic and another one might be insufficient if you’re working with enterprises businesses. However, as always, it all depends on your needs. What Is Like Ebay
A nice addition that they Provide is that which they call a Callback attribute. What it does is that people could leave you their number and you can call them back at your earliest convenience. On their website they’re stating:”Chat is suitable for accompanying clients on the site, and immediate callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available on discussion. You can easily get back in contact with your possible leads later.
JivoChats is integrated With Facebook Messenger, so the customer can receive your responds right for their Facebook. In regards to you as an agent, Jivo won’t force you to change between the programs to answer. All messages from social networks look directly in the JivoChat desktop and/or mobile app.
Another of their Additions is the Mobile SDK, which lets you add live chat support to your Android and iOS native apps. If your clients are spending a great deal of time searching through your shop on mobile, they will surely find it rather convenient.
In case that is not sufficient, They are throwing an API for developers, that’s the entire documentation developers can use if they want to integrate JivoChat with their own program or CRM solution.
JivoChat do not have a lot Of integrations yet but they’ve been on the market only for 4 years — and this matter takes time and resources.
They provide basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, more importantly, their expansion is ordered by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their clients even more satisfied, they also supply reports that monitor the quality of your customer service.
Concerning the Plan, The whole website looks very nice and I can also say that UX does not lack in that section. There’s 1 thing which confused me though: when I had been on the primary website, I clicked on the conversation window three days, before I understood that I want to click exactly on”Chat with us. We are online!” prompt. That might have been done smoother. The great news is that whenever I wanted something, there was always somebody online chat!
The verdict of JivoChat
JivoChat is a good Looking alternative that does its own job. For companies who’re searching for a standard live chat solution, it actually will come for a reasonable price.
But do not take (only) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or maybe it’ll be just perfect For you? I believe that they’re really good in what they offer, and I think They’ll be scaling and supplying other programs using a larger range of features To meet their future customers. What Is Like Ebay