Why Select Crisp? What Is Live Chat Customer Service
In this article I’ll cover our Expertise with Crisp, why we switched, and the way you can make the right decision for your business and startup as well. You will know how to compare live talks and that metrics could be important for you also. What Is Live Chat Customer Service
How was that decision made?
Looking at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we’ve made a Spreadsheet with multiple live chat sellers, we identified that the core feature and metrics we were looking for.
What did we use previously?
We have Used multiple other live chat earlier, which somehow shifted their attention from a live chat to a”all in 1 company suite”. Their live chat still works, but metrics which are significant for us were eliminated. We have used those metrics for our monthly reports, and client overviews, growth rates and much more. After we were in for four months those metrics disappeared and were replaced by other metrics. We’ve obtained a leaderboard for our team members, which we didn’t use because we’re looking for quality service rather than quantity and the pricing appears to outperform the benefit. Our decision was clear at that moment: we had to proceed.
We found 14 days history, 30 days History and history (for higher plans that this is common), also here the cost scaling was intriguing. All live chats we attempted had this feature, a few at higher price tagsothers combined with a badly implemented search feature, and so the history wasn’t available. Together with Crisp, the boundless history is already available with their first paid plan, and it not only ships with a fair price tag, also their search works exceptionally well.
How many connections do we need?
First, we tried to answer that Question with another question”how many customers will chat with us?” – and that has been incorrect – we made that mistake once. We can’t restrict on the connections we make because we really want to make contact with them all. Endless contacts was exactly what we were looking for (at an affordable price tag). What we found were chats with 100 active contacts for $0/month that was quite nice, we scaled up that a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by use – that is enormous! They think the identical way we do at Storyblokwe do not want to restrict the consumer to the use of the system (eg. Content entries or contacts), we want to scale as their staff scales. So at Crisp you choose a plan and you can scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on precisely the exact same site for over 30 seconds”. Those triggers are a fantastic way to help your viewers with questions they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part can be found in all solutions we analyzed and mainly available in the first paid plan.
Ability to send campaign emails
From time to time we send mails Using our live chat. We think it’s a good way to retarget our audience because we ought to be able to send relevant content according to some metrics those live chats provide. To be honest, we are not sending many emails, because we hate spam on our side. So we want to send certain emails to particular target groups and : we really enjoy the implementation in the Crisp client. It’s straightforward and satisfied our needs at a reasonable price tag.
Amount of brokers
The agent chairs is rather Intriguing, it’s something you can control. You could choose one accounts for the whole team (which is cheap with most solutions), or you might go for a single seat for every team member. Since we want to get this personal approach to our clients the idea of using one accounts for the whole group was dropped instantly. We’ve begun to compare the first paid program against most of the high tier plans to observe the way the price scales . The greatest prices we discovered were approximately ~$155/m per seat where the scope was somewhere from $15/m to that. We had a look at Crisp again and saw their highest package has unlimited agents seats included. Also, their free plan allowed 2 representatives, which was great for testing. What Is Live Chat Customer Service
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key stations. We do not really utilize integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our company, we use it on a daily basis and included most of our tools – so we focused on how they work and function together with Slack. We tested some of these and most are actually working very well. We found one which has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that difficulty to these, but we don’t know if they changed it since we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the whole set-up was completed in a couple of minutes.
“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is made to keep your workflow simple. From live chat to email, Crisp provides a single channel to reply to your users using a very simple team inbox where you are able to manage all your user queries.”
From our experience, Crisp really Ships with the attention on such chat experience for your clients. That is exactly what we were searching for as we evaluated other alternatives.
This one is tricky. If you read The past few points you noticed that we compared the lower grade plans and feature together with the highest tier programs, some are cheap at the beginning and become expensive as you use them. After using Crisp for six months now, and switched from a competition because of that expensive”ending” and those attribute we did not need but might have to cover. We’re pleased to state that we think we have the very best match for us, perhaps it will fit as well for you. We found that the list of 8 aspects above is all you want to locate your best match.
We made contact with incredible Fantastic people (thank You!) And businesses all around the world. We might have had the exact same experience with other live chats too, but the price tag combined with the attribute set Crisp does offer, we’d and already do recommend it to all of customers that are searching for a live chat themselves. We have updated to the Crisp unlimited plan some time ago, and are thankful we made that choice. In case you’ve got a query or wish to tell us about your adventure using Crisp along with other live chats, don’t hesitate to drop us a comment below or send us a tweet or chat with us using Crisp! What Is Live Chat Customer Service