Intro What Is Live Chat Customer Service
There’s no reason live chat should not be simple. What Is Live Chat Customer Service
It’s about connecting with your clients and giving them the best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for internet stores give you a much too intimidating interface using tools which are overkill for such a rudimentary support medium.
Pure Chat has another strategy.
Pure Chat is a live chat program which helps small businesses deliver instant replies and convert more prospects.
You are not likely to locate anything crazy with this tool, but that is the glory of it. The pricing is straightforward. The features are simple, and the overall interface makes it rather easy to communicate with clients who need answers fast.
So let us take a deeper look to the live chat platform to know who it is best for and all of those features are most impressive.
Pure Chat is a live chat software which lets users communicate with their clients directly on their site. Its attributes include unlimited agents, boundless chats, complete chat history, widget customization, and more. We compiled Pure Chat user reviews from around the net and determined that it’s generally positive ratings. We also shared its own accessible pricing options.
Briefing of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a positive review said that the app is easy to setup and navigate because of its user-friendly interface. They also like the way the tab switches into an email form when all the operators are offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative inspection said that the program can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Favorable User Review
A user who left a positive overview of Chat on G2 Crowd said they were able to convince customers to commit to a purchase within minutes of communication through the app. He also likes the way the tool provides them with a way to answer clients’ questions quickly and promote their goods without the usage of phone calls.
Most Helpful Unfavorable User Review
A user who left a negative review of Pure Chat on Capterra complained about becoming timed out without notifications. He clarified that this makes it difficult to maintain agents who have retail duties on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they’ve been logged off.
Starting chats at the ideal time depends on how well you may track your visitors. By way of example, if you are sitting on the Chat backend you have the capability to see which users are browsing your website in real-time. So if someone is considering a pair of shoes that you sell on your website, you know exactly what to begin talking about, and you have the instruments for creating canned responses for specific parts of your site. What Is Live Chat Customer Service
The obvious start to this particular review is that the true chat interface. Does it feel useable for both novices and advanced users?
It all begins by showing a chat box to the new visitor. If they’ve been to your website before, the agent about the backend sees each the customer information and interactions that have occurred before. It works just like an instant messenger, (where the chats come in real-time), but it also lets you view previous transcripts and reps have spoken to a client in the past.”
Notifications are delivered to you when a conversation comes from, and you can schedule when you’re available for chatting so that clients know when you’re online.
Implementing a chat box on your website only requires a fast copy and paste of a code or using their Shopify, Weebly and WordPress plugins. You then have the capability to personalize what the chat box appears like before, during and after the conversation. Don’t hesitate to modify about colors, set triggers for as soon as the chat box pops open and configure the forms that you need people to fill out before speaking to you.
You’ve got the opportunity to go with the default option stylings (which is fine,) however, the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for those who’d like to handle live chats while on the go. By way of example, if you have to leave the workplace but still wish to give the best support on the market, you won’t need to worry about it using a mobile app.
Pretty much all the features that you would find on the regular dashboard are all taken over to the cellular programs. You have settings for actually executing the talks, along with setting your availability, handling transcripts and much more. This gives you a small boost of confidence since it isn’t important where you are when seeing who is on your site in real-time. Your customer service is continually managed, since it works just like texting from your phone.
The reporting is one of the strongest sections of Pure Chat, since it not only gives you the functionality for exporting reports, but it provides amazing graphs and vision for viewing chat metrics with time. It is possible to monitor your client satisfaction to make decisions about your staff or to figure out which unruly customers you may be spending too much time .
Pure Chat Customer Service
The Pure Chat service outlets are a lot more impressive than a number of the other solutions you will discover for live chat. By way of instance, a blog is supplied for reading about updates and tips, while the Guides page is filled with advice about how best to sell online, how to manage rude customers, how to obtain more live chats and more.
The FAQ page gives you a good idea about what other people are talking about using PureChat, while the principal Support page is a knowledge base with documentation for both installations, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it seems like you are going to have to complete the majority of the research yourself.
A conversation box is provided on the dashboard, so quick interactions with the service team are potential and they also provide email support in-app and about the web site for many programs. What Is Live Chat Customer Service
Pure Chat does not have a free trial. However, you do not want one at all, because the company delivers a strong free plan that you can continue to work with for as long as you would like. The paid programs are reasonably priced too, and the monthly payments bring along a broad set of characteristics you don’t get with the free package.
Let us Look at what programs you can choose from:
Free — For $0 you get support for a single user, one site, unlimited chats per month, per one day chat history and native mobile apps.
Starter — For $20 a month you receive support for two consumers, two sites, unlimited chats each month, a 30 day chat background, native cellular programs, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 per month you get everything from the former plan and support for five customers, three websites and 90 days of discussion history.
Growth — For $100 per month you receive everything out of the previous plan and support for ten consumers, five websites, an infinite chat history and also the capacity to remove the Chat branding.
We like the Free program for people simply testing out the system, but the true functionality comes into play once you opt for the Starter Plan. The only gripe I have is that you have to get all the way up into the $100 per month plan to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their top and up-and-coming live chat software to small companies and reviewed their attributes and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a client’s concern at the very first point of contact is a key performance indicator. Check out this guide to learn more about how employing a live chat program can improve your customer support and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools which may help you keep down expenses. In this article, we share with you some answers from small business owners who use these tools to make their business procedures easier for free.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I request a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for customers who are not satisfied with their services. Read these instructions to learn the cancelation terms along with other specifics.
Can agents utilize mobile devices to reply to customers?
Yes. Pure Chat provides apps for both iOS and Android to allow agents to react to customers’ queries from anyplace.
When choosing a live chat software, it’s important that the program integrates with other software your company is currently using. Here’s a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone with an ecommerce shop could benefit from this kind of easy-to-use chat box tool like Pure Chat. It is all dependent on the pricing plan you pick. The Free Plan is great for analyzing and small operations with just a few goods and one rep. The Starter Plan is probably the most common, while the Growth Plan becomes up there for companies with big support groups. What Is Live Chat Customer Service