Intro What Is Live Chat On Facebook
Provide Support is a Live Chat Service that may be implemented on websites and operated as a third party customer. There are lots of customizable facets of this tool, and using live chat which can be found on your site is a procedure that may be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we’re happy to examine and break down the varied elements of Live Chat by ProvideSupport.com. What Is Live Chat On Facebook
The Live chat program is much more involved than your average customer. You’ll have the ability to observe each of the visitors that are on your website at any given time, as well as their own IP address, their own referral origin, their regional time, operating system and much more. Though some of this info is going to be a whole lot more beneficial than the rest, it will help to keep you (or your designated chat operators) as informed on your customers as possible if they are in need of any help. They provide 10 days free trial, no credit card needed.
After you set up an account, You are brought to a site which seems somewhat old fashioned. It looks like it’s full of advertisements, but it is just a site version of ProvideSupport. If you wont let this bother you too much, you may read the upcoming steps that you ought to take, like customizing your conversation messenger window, then add chat buttons to your emails, create a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your own greeting message and company’s logo. It is also possible to add your operator’s picture so the chat appears more personal. The live chat button on the site can be chosen from an existing gallery, or you may upload your own image. The chat messenger can be customized with colour schemes and styles that match your site’s main theme.
If You Would like to match your own Website’s style, you are able to customize the chat messenger with offered styles and color schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to look at your customer’s IP address, host name, referrer address, pages visited . You can also see a world map and a place where a user writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to move ongoing discussions involving representatives. Another agent can follow-up the situation and reply within minutes. It’s useful when an agent does not have the knowledge to address the instance. Thanks to transferring talks there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a proposal list. If you are on the fly you describe something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the best word. What Is Live Chat On Facebook
Provide Support Drawbacks
I’m not a avid fan of The look of Provide Support interface. I miss the personalization when it comes to the whole website. The picture on the home page is a Stock picture which provides you the belief that everything there does not have any personality too. The movie tutorial I saw felt automated, like it was not the real person speaking.
I like brands with personalities. While the dearth of character might have no impact on customer support on your website, it certainly discourages individuals like me by using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They allow four Kinds of Payments, each month every two months, every six months and annually. Paying annually is the ideal alternative or all the plans. They provide 3 plans — little business using 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can take a look at the PDF file where they specified prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real time visitor info gives you an insight into what customers are searching for. You have a lot of customization options that you can use in your conversation.
If you’re not bothered by A little old look of the application, you might discover there what you want to provide customer service to your customers.
Free Trial Option
Live Chat From Provide Support could be tried with no price for 30 days. All features (outside of additional operators) could be accessed with this free time trial period. Provide Support will not always harass you if you don’t take advantage of the offer, either, and charging going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” kind of charging and support that’s provided. None of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you are on the fence about whether or not to implement a live chat solution on your site, our best suggestion is to give this app a download, try it out for 30 days, and decide at the end of the free period whether you’d like to continue from there. What Is Live Chat On Facebook