Background What Is Live Chat
There is no motive live chat should not be simple. What Is Live Chat
It’s about connecting with your clients and providing them the very best solution in a reasonable period of time.
Nevertheless, many live chat extensions for online stores give you a far too intimidating interface with tools that are overkill for such a basic support medium.
Pure Chat has a different approach.
Pure Chat is a live chat software which helps small companies deliver instant replies and convert more prospects.
You are not likely to find anything mad with this particular tool, but that is the glory of it. The pricing is straightforward. The features are easy, and the overall interface makes it quite simple to communicate with clients who want answers fast.
So let us take a deeper look into the live chat platform to know who it’s best for and all of those attributes are most impressive.
Pure Chat is a live chat software that lets users communicate with their customers directly on their site. Its features include unlimited brokers, unlimited chats, full chat history, widget customization, and much more. We compiled Pure Chat user testimonials from around the net and determined that it’s normally favorable ratings. We also shared its available pricing options.
Overview of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review said that the app is easy to setup and navigate due to its user-friendly interface. They also enjoy the way the tab switches to an email form when all the operators are offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative inspection said that the app can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Positive User Review
A user who left a favorable overview of Pure Chat on G2 Crowd stated that they were in a position to convince customers to commit to a purchase within minutes of communicating through the app. He also likes how the tool supplies them with a way to answer customers’ questions quickly and promote their goods without the usage of mobile calls.
Most Useful Negative User Review
An individual who left a negative review of Pure Chat on Capterra whined about getting timed out with notifications. He clarified that this makes it hard to keep agents who’ve retail responsibilities on chat during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting chats at the ideal time depends on how well you can track your visitors. By way of example, if you’re sitting on the Pure Chat backend you have the ability to view which users are browsing your website in real-time. So if somebody is looking at a pair of sneakers that you sell on your website, you know exactly what to begin talking about, and you have the instruments for creating canned responses for certain components of your website. What Is Live Chat
The obvious start to this review is the true chat interface. Does this feel usable for both beginners and advanced users?
It all begins by revealing a chat box to the new visitor. If they’ve been to your site before, the representative about the backend sees each of the customer information and interactions that have occurred in the past. It works exactly like an instant messenger, (where the chats come in real-time), but it also allows you to see previous transcripts and reps have spoken to a client before.”
Notifications are delivered to you when a conversation comes in, and you can schedule when you’re offered for chatting to ensure customers know when you are online.
Implementing a chat box on your site only takes a quick copy and paste of some code or using their Shopify, Weebly and WordPress plugins. After that you have the ability to customize what the chat box looks like before, during and after the conversation. Don’t hesitate to change around colors, set causes for when the chat box pops open and configure the types that you want people to fill out before talking to you.
You have the opportunity to decide on the default stylings (which is fine,) but the design tools are simple enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android apps are offered for people who’d like to handle live chats while on the go. By way of example, if you have to leave the workplace but still wish to provide the best support on the market, you won’t need to worry about it with a mobile app.
Pretty much all of the features you would find on the regular dashboard are all taken over to the mobile apps. You have settings for actually carrying out the talks, together with setting your accessibility, managing transcripts and much more. This gives you a little boost of confidence as it doesn’t matter where you are when seeing who is on your website in real time. Your customer support is constantly managed, as it functions like texting from the phone.
The reporting is one of the strongest sections of Chat, since it not only gives you the functionality for exporting reports, but it provides beautiful graphs and imagery for viewing chat metrics over time. You can monitor your client satisfaction to make decisions about your employees or to figure out which unruly customers you might be spending too much time .
Pure Chat Customer Service
The Pure Chat service outlets are far more impressive than a number of the other options you’ll discover for live chat. For example, a site is provided for reading about updates and suggestions, while the Guides page is full of information about how to sell online, how to manage rude customers, the way to get more live chats and more.
The FAQ page offers you an idea about what other men and women are talking about with PureChat, while the principal Support page is a knowledge base with documentation for both installations, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it looks as if you are going to have to finish the majority of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions together with the support team are possible and they also provide email support in-app and about the website for all plans. What Is Live Chat
Pure Chat does not have a free trial. But you do not need one at all, since the company delivers a strong free plan you can continue to use for as long as you want. The paid plans are reasonably priced as well, and the monthly obligations bring along a wide set of features you don’t get with the free bundle.
Let us Look at what programs you can choose from:
Free — For $0 you get support for one user, one site, unlimited chats each month, per 1 day discussion history and native cellular programs.
Starter — For $20 per month you receive support for 2 users, two websites, unlimited chats per month, per 30 day chat history, native cellular programs, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 per month you get everything from the previous plan and support for five customers, three sites and 90 days of chat history.
Growth — For $100 a month you receive everything from the former plan and support for ten consumers, five sites, an unlimited chat history and also the ability to remove the Pure Chat branding.
We like the Free program for people simply testing out the system, but the true operation comes into play when you opt for the Starter Plan. The only criticism I have is that you have to get all of the way up into the $100 a month strategy to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the top and up-and-coming live chat software for small businesses and reviewed their attributes and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a client’s concern at the first point of contact is an integral performance indicator. Check out this guide to learn more about how employing a live chat program can improve your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a great deal of free tools that can assist you in keeping down expenses. In this report, we discuss with you a few answers from small business owners using these tools to make their business processes easier for free.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I ask for a refund if I am not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for clients that are not satisfied with their services. Read the following directions to learn the cancelation terms and other specifics.
Can agents use mobile devices to reply to customers?
Yes. Pure Chat offers programs for both iOS and Android allowing agents to respond to clients’ queries from anyplace.
Popular Software Connections
When choosing a live chat software, it is essential that the software integrates with other software your business is currently using. Here is a list of some of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone having an ecommerce shop could benefit from this kind of easy-to-use chat box tool such as Pure Chat. It is all dependent on the pricing plan you choose. The Free Plan is great for testing and tiny operations with just a few goods and one rep. The Starter Plan is probably the most common, although the Development Strategy gets up there for companies with big aid groups. What Is Live Chat