Intro What Is Live Chat Support
Provide Support is a Live Chat Service that can be implemented on websites and operated as a third party customer. There are many customizable facets of the particular tool, and using live chat which can be found on your site is a procedure that can be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re happy to examine and break down the varied elements of Live Chat by ProvideSupport.com. What Is Live Chat Support
The Live chat program is a great deal more involved than your normal client. You will have the ability to observe every one of those visitors which are on your website at any given time, as well as their IP address, their own referral source, their local time, working system and a whole lot more. While some of the information will be a whole lot more beneficial than the rest, it is going to help to keep you (or your designated chat operators) as educated on your visitors as possible if they are in need of any help. They provide 10 days free trial, no credit card required.
After you set up an account, You are attracted to a website which looks a little old fashioned. It looks like it is packed with ads, but it is just a website version of ProvideSupport. If you won’t let that disturb you too much, you may read the next steps that you ought to take, such as customizing your chat messenger window, then add chat buttons to your mails, produce a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your greeting message and company’s logo. It is also possible to put in your operator’s image so the chat appears more personal. The live chat button on the website can be chosen from an present gallery, or you may upload your own picture. The chat messenger could be customized with color schemes and styles that fit your site’s most important theme.
If You Would like to match your own Site’s style, you are able to personalize the chat messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to look at your customer’s IP address, host name, referrer address, pages visited etc.. You can also find a world map and a spot where a person writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to move ongoing discussions involving agents. The other representative can follow-up the case and reply within seconds. It is useful when an agent does not have the knowledge to solve the case. Due to transferring talks there is no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you spell something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can pick the right word. What Is Live Chat Support
Provide Support Drawbacks
I am not an avid fan of The appearance of Provide Support interface. I miss that the personalization when it concerns the whole site. The image on the home page is a Stock picture which gives you the belief that everything there doesn’t have any personality as well. The video tutorial I saw felt automatic, like it was not the actual person speaking.
I like brands with personalities. While the lack of character might not have any effect on customer service on your website, it definitely discourages individuals like me from using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They allow four Kinds of Payments, every month every two months, every six months and annually. Paying annually is the best option or all the plans. They offer 3 plans — little business with 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can check out the PDF file in which they specified prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real time visitor info gives you an insight into what customers are searching for. You’ve got tons of customization options that you can use in your chat.
If you are not bothered by A little old look of the application, you might discover there what you want to give customer service to your customers.
Free Trial Option
Live Chat From Provide Support can be tried with no cost for 30 days. All features (outside of additional operators) could be accessed with this free time trial period. Provide Support won’t always harass you if you don’t take advantage of their supply, possibly, and charging going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use together with this”no hassle” kind of billing and service that’s provided. Not one of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you are on the fence about whether or not to implement a live chat solution on your website, our best suggestion is to provide this app a download, check it out for 30 days, and choose at the end of the free period whether you would like to keep from there. What Is Live Chat Support