Background What Is Live Chat Support
There’s no reason live chat should not be simple. What Is Live Chat Support
It is about connecting with your clients and providing them the best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for online shops give you a far too intimidating interface using tools that are overkill for this type of basic support medium.
Pure Chat has a different approach.
Pure Chat is a live chat software which aids small businesses deliver instant answers and convert more prospects.
You’re not going to locate anything crazy with this tool, but that’s the glory of it. The pricing is straightforward. The features are simple, and the total interface makes it quite easy to communicate with clients who need answers fast.
So let us have a deeper look to the live chat system to understand who it is best for and which of the features are most impressive.
Pure Chat is a live chat software which lets users communicate with their clients directly on their website. Its attributes include unlimited agents, boundless chats, full chat background, widget customization, and more. We compiled Pure Chat user reviews from around the net and determined that it’s normally favorable evaluations. We also shared its available pricing choices.
Overview of User Reviews
What PureChat does well:
Users who gave Pure Chat a positive review said that the program is simple to setup and navigate due to its user friendly interface. They also enjoy the way the tab switches to a email form when each of the operators are all offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative inspection said that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Favorable User Review
An individual who left a favorable overview of Pure Chat on G2 Crowd stated they were able to convince customers to commit to a buy within moments of communication via the app. He also likes how the tool provides them with a way to answer clients’ questions quickly and promote their goods without the usage of mobile calls.
Most Helpful Negative User Review
A user who left a negative overview of Chat on Capterra complained about becoming timed out without notifications. He explained that making it hard to maintain agents who have retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they’ve been logged off.
Starting conversations at the right time depends on how well you may track your visitors. For example, if you’re sitting on the Pure Chat backend you’ve got the capability to see which users are surfing your website in real-time. So if somebody is looking at a pair of shoes that you sell on your website, you know precisely what to start talking about, and you have the tools for making canned responses for specific parts of your website. What Is Live Chat Support
The obvious start to this review is the actual chat interface. Does it feel usable for both novices and advanced users?
Everything starts by showing a chat box to the new visitor. If they have been to your site before, the representative about the backend sees each the customer information and interactions that have happened in the past. It functions just like an instant messenger, (in which the chats come in real time ), but it also allows you to see previous transcripts and reps have spoken to a client before.”
Notifications are delivered to you when a conversation comes in, and you’ll be able to schedule when you are offered for chatting so that clients know when you’re online.
Implementing a chat box on your website only takes a fast copy and paste of a code or the use of the Shopify, Weebly and WordPress plugins. You then have the ability to personalize what the chat box looks like before, during and after the conversation. Feel free to change around colours, set causes for when the chat box pops open and then configure the forms that you need people to fill out before speaking to you.
You’ve got the opportunity to go with the default option stylings (which is nice,) however, the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android apps are offered for people who would love to manage live chats while on the move. For example, if you need to leave the office but still want to give the best support on the market, you won’t have to fret about it using a mobile program.
Pretty much all of the features that you would find on the normal dashboard are all taken over to the cellular programs. You’ve got settings for actually executing the chats, along with setting your availability, managing transcripts and much more. This gives you a small boost of confidence since it isn’t important where you are when seeing who is on your site in real time. Your customer support is constantly handled, since it works just like texting from the cell phone.
The reporting is just one of the strongest parts of Chat, since it not only provides you the functionality for exporting accounts, but it provides beautiful graphs and imagery for viewing chat metrics with time. It is possible to monitor your customer satisfaction to make decisions about your staff or to determine which particular clients you may be spending too much time .
Pure Chat Support
The Pure Chat support outlets are far more impressive than a number of the other options you will discover for live chat. For example, a site is provided for reading about updates and suggestions, while the Guides page is full of advice about how to sell online, how to handle rude clients, the way to get more live chats and more.
The FAQ page gives you an idea of what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for both installations, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it looks like you are going to need to complete most of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the service team are possible and they also offer email service in-app and on the website for all programs. What Is Live Chat Support
Pure Chat does not have a free trial. However, you don’t want one at all, since the provider offers a solid free plan you could continue to work with for as long as you would like. The paid plans are reasonably priced as well, along with the monthly obligations bring along a wide set of characteristics that you don’t get together with the free package.
Let’s take a look at what plans you can choose from:
Free — For $0 you get support for one user, one website, boundless chats per month, a one day discussion history and native cellular programs.
Starter — For $20 per month you receive support for 2 users, two sites, unlimited chats each month, per 30 day chat background, native cellular programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you get everything out of the former plan and service for five users, three websites and 90 days of chat history.
Growing — For $100 a month you get everything from the former plan and service for ten users, five sites, an infinite chat history and the capacity to remove the Chat branding.
We enjoy the Free plan for individuals simply testing out the machine, but the true functionality comes into play once you opt for the Starter Plan. The only gripe I have is that you need to get all the way up to the $100 per month plan to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their best and up-and-coming live chat software to small companies and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Settlement — Addressing a client’s concern at the first point of contact is a key performance indicator. Have a look at this article to learn more about how using a live chat software can enhance your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a great deal of free tools that can help you keep expenses down. In this report, we share with you some answers from small business owners who use these tools to produce their business processes easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I request a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for customers who aren’t pleased with their services. Read these directions to find out the cancelation terms along with other specifics.
Can agents use mobile devices to respond to customers?
Yes. Pure Chat provides programs for both iOS and Android allowing agents to react to clients’ inquiries from anywhere.
When deciding upon a live chat program, it is essential that the software integrates with other applications your business is currently using. Here’s a list of a few of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce shop could benefit from this kind of easy-to-use conversation box tool such as Pure Chat. It is all dependent on the pricing strategy you choose. The Free Plan is great for testing and tiny operations with only a few products and a single rep. The Starter Plan is probably the most common, although the Development Strategy gets up there for companies with big aid teams. What Is Live Chat Support