Intro What Is Live Support
Provide Support is a Live Chat Service that can be implemented on websites and operated as a third party customer. There are lots of customizable facets of this particular tool, and having live chat available on your own website is a process which can be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we are happy to review and break down the varied elements of Live Chat by ProvideSupport.com. What Is Live Support
The Live chat program itself is a great deal more involved than your normal client. You will have the ability to see each of the visitors that are on your website at any particular time, as well as their own IP address, their own referral source, their regional time, working system and a whole lot more. While some of the information is going to be a whole lot more valuable than the remainder, it will help to keep you (or your designated chat operators) as informed on your customers as possible if they are in need of any assistance. They provide 10 days free trial, no credit card required.
After you install an account, You are attracted to a site which looks somewhat old fashioned. It seems like it is packed with ads, but it is only a site version of ProvideSupport. If you wont let that disturb you too much, you can read the next steps that you ought to take, such as customizing your conversation messenger window, then add chat buttons to your emails, create a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your own greeting message and company’s emblem. You can also put in your operator’s image so the chat looks more personal. The live chat button on the site can be chosen from an existing gallery, or you can upload your own picture. The chat messenger can be customized with color schemes and styles that match your site’s main theme.
If You Would like to match your Website’s style, you are able to customize the conversation messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to look at your visitor’s IP address, host name, referrer address, pages visited etc.. You can also see a world map and a place where a user writes to you.
Transfer chats between agents
Provide Support provides She capability to transfer ongoing chats involving representatives. The other agent can follow-up the case and answer within seconds. It is useful when an agent doesn’t possess the knowledge to address the case. Thanks to transferring chats there is no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you spell something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the right word. What Is Live Support
Provide Support Cons
I’m not a avid fan of The look of Provide Support port. I overlook the personalization when it comes to the whole site. The image on the home page is a Stock picture which gives you the belief that everything there doesn’t have any personality too. The video tutorial I watched felt automated, like it wasn’t the real person speaking.
I like brands with personalities. While the dearth of character here might have no effect on customer support on your site, it certainly discourages people like me from using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They let four Kinds of Payments, every month every 2 weeks, every six months and yearly. Paying annually is your ideal option or each of the plans. They provide 3 plans — little company using 1 operator, company aims with 3 operator and Business with 10 operators. If you are interested in more operators, then you can check out the PDF file in which they specified prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real time visitor info gives you an insight into what customers are searching for. You have a lot of customization options that you may use in your chat.
If you are not bothered by A little old expression of the application, you might discover there what you want to give customer service to your customers.
Free Trial Period
Live Chat From Provide Support can be attempted with no cost for 30 days. All features (out of additional operators) could be accessed with this absolutely free time trial interval. Provide Support will not always harass you if you do not take advantage of the supply, possibly, and billing going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use together with the”no hassle” form of billing and service that’s provided. None of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you are on the fence about whether or not to implement a live chat option on your site, our very best suggestion is to provide this app a download, check it out for 30 days, and decide at the end of the free period if you’d like to continue from there. What Is Live Support