Why Select Crisp? What Is My Email Domain
In this article I’ll cover our Expertise with Crisp, the reason we switched, and how you can make the right choice for your company and startup as well. You will know how to compare live talks and that metrics could be significant for you also. What Is My Email Domain
How was that decision made?
Looking at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we have created a Spreadsheet with numerous live chat vendors, we identified that the core attribute and metrics we were searching for.
What did we use before?
We’ve Used several other live chat before, which somehow shifted their attention from a live conversation to an”all in 1 business suite”. Their live chat still works, but metrics which are important for us were removed. We have used those metrics for our yearly reports, and client overviews, growth rates and more. After we were in for four weeks those metrics vanished and were replaced by other metrics. We have obtained a leaderboard for our staff members, which we didn’t use because we’re searching for quality support and not quantity as well as the pricing seems to outperform the benefit. So our choice was clear at the moment: we had to move on.
We found 14 days background, 30 days History and history (for higher plans that this is common), also here the price scaling was interesting. All live chats we tried had that feature, some at higher price tagsothers combined with a poorly implemented search feature, and so the history wasn’t available. With Crisp, the boundless history is already available with their original paid program, and it not only ships with a fair price tag, also their hunt works astoundingly well.
How many connections do we want?
We attempted to answer that Question with another question”how many clients will chat with us” – and that has been incorrect – we made that mistake once. We can not limit on the connections we create because we actually want to make contact with all of them. Unlimited contacts was what we were looking for (at an affordable price label ). What we found were chats with 100 active contacts for $0/month which was quite pleasant, we climbed that up a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did exactly the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by usage – which is enormous! They think the same way we do in Storyblokwe do not want to restrict the user to the use of this system (eg. Content entries or contacts), we want to scale as their team scales. So at Crisp you select a program and you can scale the amounts from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on precisely the same site for more than 30 seconds”. Those causes are a fantastic method to help your viewers with queries they could have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This component is available in most solutions we tested and mainly available in the very first paid plan.
Possibility to send campaign emails
From Time to Time we send emails Using our live chat. We think that it’s a fantastic way to retarget our viewers because we should be able to send relevant content based on some metrics people live chats provide. To be honest, we’re not sending many mails, because we hate spam on our side. So we want to send specific mails to specific target groups and : we really like the execution in the Crisp client. It’s straightforward and fulfilled our needs at a reasonable price tag.
Amount of brokers
The broker chairs is kinda Intriguing, it is something you can control. You could choose 1 account for the whole team (which can be cheap with the majority of solutions), or you might go for a single seat for each team member. Since we like to get that personal approach to our customers the idea of using one account for the whole group was dropped immediately. We’ve begun to compare the very first paid plan contrary to the majority of the high tier programs to observe the way the price scales again. The highest costs we found were approximately ~$155/m per chair where the range was somewhere from $15/m to this. We had a peek at Crisp again and found that their highest bundle has unlimited agents seats included. Additionally, their free plan permitted 2 representatives, which was excellent for testing. What Is My Email Domain
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key channels. We don’t actually utilize integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our company, we use it on a daily basis and included most of our tools – so we concentrated on how they operate and perform with Slack. We analyzed some of them and many are actually working quite well. We found one which has huge delays when messaging from and to Slack that was a no-go for all of us. We reported that difficulty to these, but we don’t know if they changed it since we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the whole set-up was completed in a few minutes.
“Crisp is the simplest way To communicate with your customers. From sales to customer support, Crisp is made to maintain your workflow easy. From live chat to email, Crisp provides a single channel to answer to your users using a very simple team inbox where you can manage all your user inquiries.”
From our experience, Crisp really Ships with the focus on such chat experience for your customers. That is exactly what we were looking for since we evaluated other alternatives.
This one is tricky. If you read The last few points you noticed that we contrasted the lower grade programs and feature together with the maximum tier plans, some are cheap at the start and become costly as you use them. After using Crisp for six months today, and changed from a competitor because of the pricey”end” and those feature we didn’t need but might need to cover. We are pleased to say that we think we have the very best fit for us, perhaps it will fit as well for you. We found the listing of 8 aspects above is all you need to locate your own best match.
We made contact with unbelievable great people (thank You!) And businesses all around the world. We could have had the exact same experience with other live chats too, but the price combined with the attribute set Crisp does provide, we would and already do recommend it to all of customers that are searching for a live chat . We’ve upgraded to the Crisp endless plan a while ago, and are thankful we made that decision. In case you’ve got a query or want to inform us about your adventure using Crisp along with other live discussions, don’t hesitate to drop us a comment below or send a conversation or talk to us with Crisp! What Is My Email Domain