Overview What Is Online Chat
Let’s Begin with JivoChat’s home page. As a big fan of green and all that’s linked to character, a leaf above their logo and green backdrop instantly made me feel calm. Well playedJivoChat! What Is Online Chat
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It is a free tool to help You monitor and speak with clients visiting your Website, Facebook, Telegram, and Viber — all of that in real time. To start a journey with this live chat tool, all I have to do is to click on the sign button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what potential customers like best: discounts!
What I enjoyed about the Signing up process is that I could see just how many measures are still left. Here’s a quick preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it’s very neat. There is the Inbox part, accessible in the program’s sidebar — there territory each the incoming requests from your clients. Then, we have a segment invisibly, where you are able to see your current conversations. It looks like this:
When chatting with your Clients you can immediately check their information this handy little feature is placed on the right and it is invaluable when targeting your customers’ needs. What’s more, below we’ve website visitors department, telling us about all the people on our website.
Speaking of traffic Your site — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a wide selection of options for pop up invitations.
I like the snippet alternative Included in the program. It permits you to see what a user writers to you before he or she sends it. It makes responding to your clients’ queries much quicker.
Also, when a Visitors write a message, a broker get the small pop up on the right bottom, asking if they want to chat, quick reply or dismiss (that, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is permanently free and it comprises up to five agents. It offers customizable chat in 20 languages, different apps (including desktop and mobile) and 24”7customer support.
Another plan is a Professional Version: for $10/agent per month if billed annually. It gives much more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the one thing that’s missing is that it’s not very scalable. You’ve just two strategies: one is very basic and the other one may not be enough if you’re working with partnerships businesses. But, as always, it all depends on your needs. What Is Online Chat
A Wonderful addition that they Offer is what they call a Callback feature. What it really does is that visitors can leave you their amount and you can call them back at your earliest convenience. On their website they are saying:”Chat is convenient for accompanying customers on the website, and immediate callbacks are ideal for actively completing transactions.”
Additionally, it works when nobody Is available on chat. You may easily get back in touch with your potential leads afterwards.
JivoChats is incorporated With Facebook Messenger, which means the customer can get your responds right to their Facebook. In regards to you as an agent, Jivo will not make you change between the apps to answer. All messages from social networks appear right in the JivoChat desktop or cellular app.
Another of their Additions is the Mobile SDK, which allows you to add live chat support to your Android and iOS native programs. If your customers are spending a great deal of time searching through your shop on mobile, they will surely find it very convenient.
If that is not enough, They’re throwing an API for developers, that’s the whole documentation developers can utilize if they would like to integrate JivoChat with their own app or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they’ve been on the market just for 4 decades — and this matter takes time and resources.
They offer basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, what’s more, their growth is dictated by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their clients even more fulfilled, they also supply reports that monitor the level of your customer service.
Concerning the Plan, The whole website looks really nice and I can also say that UX doesn’t lack in that department. There is one thing that confused me though: when I was on the primary websiteI clicked on the chat window three times, before I understood I want to click exactly on”Chat with us. We are online!” prompt. That might have been done simpler. The great news is that if I needed something, there was always someone online discussion!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its job. For businesses who’re looking for a standard live chat solution, it truly will come for a fair price.
But do not take (only) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or maybe it’ll be just perfect For you? I think that they’re Excellent in what they provide, and I think They will be scaling and supplying different plans using a larger range of attributes To satisfy their future customers. What Is Online Chat