Introduction What Is Pure Chat
There’s no reason live chat should not be simple. What Is Pure Chat
It is about connecting with your clients and providing them the very best solution in a reasonable period of time.
That said, many live chat extensions for online stores give you a far too intimidating interface using tools which are overkill for such a rudimentary support medium.
Pure Chat has a different approach.
Pure Chat is a live chat program which aids small businesses deliver instant replies and convert more prospects.
You’re not going to find anything crazy with this tool, but that is the glory of this. The pricing is straightforward. The features are easy, and the total interface makes it quite simple to communicate with customers who need answers fast.
So let us have a deeper look to the live chat platform to understand who it’s ideal for and all of those attributes are most impressive.
Pure Chat is a live chat software which allows users to communicate with their clients directly on their site. Its features include unlimited agents, boundless chats, complete chat history, widget customization, and more. We compiled Pure Chat user testimonials from around the net and decided that it’s generally positive ratings. We also shared its accessible pricing choices.
Overview of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review said that the program is simple to setup and navigate because of its user-friendly interface. They also enjoy the way the tab switches to an email form when all the operators are offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative inspection stated that the app can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
An individual who left a favorable review of Chat on G2 Crowd stated they were able to persuade customers to commit to a purchase within moments of communication through the program. He also likes how the tool provides them with a means to answer customers’ questions quickly and market their products without the use of mobile calls.
Most Useful Negative User Review
A user who left a negative overview of Chat on Capterra whined about becoming timed out with notifications. He explained that this makes it difficult to maintain agents who’ve retail responsibilities on discussion during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they’ve been logged off.
Starting conversations at the right time is dependent upon how well you may track your visitors. By way of instance, if you’re sitting on the Pure Chat backend you have the ability to see which users are browsing your website in real time. So if someone is looking at a pair of sneakers you sell on your website, you understand exactly what to begin talking about, and you have the tools for making canned answers for specific parts of your site. What Is Pure Chat
The obvious start to this review is that the actual chat interface. Does this feel usable for both beginners and advanced users?
It all starts by revealing a chat box to the new visitor. If they have been to your site before, the agent on the backend sees all the customer information and interactions that have occurred in the past. It functions exactly like an instant messenger, (in which the chats arrive in real time ), but it also lets you view previous transcripts and reps have spoken to a client before.”
Notifications are delivered to you when a chat comes in, and you can schedule when you are available for chatting so that customers know when you are online.
Implementing a chat box on your website only requires a fast copy and paste of some code or using their Shopify, Weebly and WordPress plugins. You then have the ability to personalize what the conversation box looks like prior to, during and following the dialog. Don’t hesitate to modify around colours, set triggers for as soon as the chat box pops open and configure the types that you want individuals to fill out before talking to you.
You have the opportunity to go with the default stylings (which can be nice,) however, the design tools are simple enough for beginners and powerful enough for more advanced users.
Both iOS and Android programs are offered for those who’d love to handle live chats while on the go. For instance, if you have to leave the office but still wish to provide the best support out there, you won’t have to fret about it using a mobile program.
Pretty much all the features that you would find on the regular dashboard are carried over to the mobile programs. You’ve got settings for actually carrying out the chats, together with setting your availability, managing transcripts and more. This gives you a little boost of confidence as it isn’t important where you are when viewing who is on your website in real time. Your customer service is constantly handled, as it functions like texting from the phone.
The coverage is one of the strongest sections of Chat, because it not only provides you the functionality for exporting reports, but it supplies beautiful graphs and vision for seeing chat metrics over time. It is possible to monitor your client satisfaction to make decisions about your staff or to figure out which unruly customers you may be spending too much time on.
Pure Chat Support
The Pure Chat service outlets are a lot more impressive than a number of the other solutions you will find for live chat. By way of example, a site is provided for studying about updates and suggestions, while the Guides page is filled with advice about how best to sell online, how to handle rude customers, how to get more live chats and more.
The FAQ page offers you a good notion of what other people are talking about using PureChat, while the principal Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it seems as if you are going to have to complete most of the research yourself.
A chat box is provided on the dashboard, so rapid interactions with the service team are possible and they also offer email service in-app and about the website for many programs. What Is Pure Chat
Pure Chat does not have a free trial. But you don’t need one at all, because the provider delivers a strong free plan you can continue to use for as long as you would like. The paid programs are reasonably priced as well, and the monthly payments bring along a broad set of features you don’t get together with the free package.
Let’s Look at what plans you can Pick from:
Free — For $0 you receive support for a single user, 1 website, boundless chats each month, a 1 day discussion history and native cellular apps.
Starter — For $20 a month you receive support for two users, two sites, unlimited chats each month, a 30 day chat background, native cellular programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you receive everything from the former plan and support for five customers, three sites and 90 days of discussion history.
Growing — For $100 a month you get everything out of the former plan and support for ten consumers, five sites, an unlimited chat history and also the capacity to remove the Pure Chat branding.
We like the Free plan for people simply testing out the system, but the genuine operation comes into play when you choose the Starter Plan. The only criticism I have is that you need to receive all the way up to the $100 a month plan to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their top and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a client’s concern at the first point of contact is a key performance indicator. Have a look at this article to learn more about how employing a live chat program can improve your customer service and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a lot of free tools which may assist you in keeping expenses down. In this article, we share with you a few answers from small business owners who use these tools to produce their business procedures easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I request a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for customers who aren’t pleased with their services. Read these directions to learn the cancelation terms along with other specifics.
Can agents use mobile devices to respond to clients?
Yes. Pure Chat provides programs for both iOS and Android allowing agents to react to customers’ inquiries from anywhere.
When choosing a live chat program, it is important that the software integrates with other software your business is now using. Here’s a list of some of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store could benefit from this kind of easy-to-use conversation box tool like Pure Chat. It is all dependent on the pricing strategy you choose. The Free Plan is very good for analyzing and tiny operations with just a few products and one rep. The Starter Plan is probably the most common, while the Development Strategy gets up there for businesses with large support teams. What Is Pure Chat