Why Select Crisp? What Is Real Time Chat
In this article I’ll cover our Experience with Crisp, the reason we switched, and how it is possible to make the perfect choice for your business and startup as well. You will understand how to compare live chats and which metrics might be important for you also. What Is Real Time Chat
How was that selection made?
Looking at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we’ve created a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were searching for.
What did we use previously?
We’ve Used several other live chat before, which shifted their attention from a live conversation to an”all in one company suite”. Their live chat still works, but metrics that are significant for us were eliminated. We have used those metrics for our yearly reports, and customer overviews, growth rates and more. After we were in for four weeks those metrics disappeared and were replaced by other metrics. We’ve got a leaderboard for our staff members, which we did not use because we’re looking for quality service rather than quantity as well as the pricing seems to outperform the advantage. Our decision was apparent at that moment: we had to move on.
We found 14 times history, 30 days History and unlimited history (for higher plans that this is common), also here the cost scaling was interesting. All live chats we tried had that attribute, some at higher price tags, others combined with a badly implemented search feature, and so the background was not available. Together with Crisp, the boundless history is currently available with their first paid program, and it not only ships with a fair price tag, also their hunt works exceptionally well.
How many connections do we need?
First, we attempted to answer that Question with another question”how many clients will talk with us” – and that was incorrect – we made that mistake already once. We can’t limit on the contacts we make because we actually want to earn contact with them all. Unlimited contacts was exactly what we were searching for (at an affordable price tag). What we discovered were discussions with 100 active contacts for $0/month that was quite nice, we scaled up that a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did exactly the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by use – that is enormous! They think the same way we do in Storyblok, we do not wish to limit the user to the use of the system (eg. Content entrances or entries ), we would like to scale because their team scales. So at Crisp you select a program and you can scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on precisely the exact same site for over 30 seconds”. Those causes are a fantastic way to help your audience with questions they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This part can be found in all options we tested and largely available in the very first paid plan.
Ability to send campaign messages
From Time to Time we send emails Using our live chat. We think that it’s a good way to retarget our audience because we should be able to send pertinent content based on some metrics those live talks provide. To be honest, we are not sending many emails, because we also hate spam on the side. Therefore we like to send specific emails to particular target groups and : we really like the execution in the Crisp customer. It is straightforward and satisfied our needs at a reasonable price tag.
Amount of brokers
The broker seats is kinda Interesting, it is something that you can control. You could choose 1 account for the whole team (which can be cheap with the majority of solutions), or you might go for a single chair for each team member. Since we like to get this personal approach to our customers the notion of using one account for the whole group was dropped immediately. We have started to compare the first paid plan contrary to the majority of the high tier programs to observe the way the cost scales again. The greatest costs we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to that. We had a peek at Crisp again and saw their greatest package has unlimited agents chairs included. Also, their free plan allowed 2 representatives, which was excellent for testing. What Is Real Time Chat
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We do not really use integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our business, we use it on a daily basis and added most of our resources – so we focused on how they operate and perform together with Slack. We tested some of them and most are actually working quite well. We found one that has enormous delays when messaging from and to Slack which was a no-go for all of us. We reported that difficulty to them, but we do not know if they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the whole setup was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to customer service, Crisp is made to keep your workflow easy. From live chat to email, Crisp provides a single station to reply to your users using a very simple team inbox where you can handle all your user queries.”
From our experience, Crisp actually Ships with all the attention on that chat experience for the customers. Which is exactly what we were looking for since we evaluated other solutions.
This one is tricky. If you browse The past few points you noticed that we compared the lower grade plans and feature together with the highest tier programs, some are cheap at the start and be expensive as you use them. After using Crisp for six months today, and changed from a competition because of that pricey”end” and those feature we didn’t need but would need to cover. We are pleased to say that we think we have the best fit for us, perhaps it will fit as well for you. We found the listing of 8 facets above is all you want to find your own best fit.
We made contact with unbelievable Fantastic people (thank You!) And companies all over the world. We could have had the same experience with other live chats too, but the price tag combined with the feature set Crisp does offer, we’d and do recommend it to all of clients that are searching for a live chat . We have upgraded to the Crisp unlimited plan a while ago, and are glad that we made that choice. In case you have a query or want to inform us about your experience using Crisp and other live chats, don’t hesitate to drop us a comment below or send us a conversation or chat with us with Crisp! What Is Real Time Chat