Intro What Is Real Time Chat
There is no reason live chat shouldn’t be simple. What Is Real Time Chat
It is about connecting with your clients and giving them the best solution in a reasonable period of time.
Nevertheless, many live chat extensions for internet shops give you a much too intimidating interface using tools which are overkill for this type of basic support moderate.
Pure Chat has a different approach.
Pure Chat is a live chat software which helps small businesses deliver instant replies and convert more prospects.
You are not likely to locate anything crazy with this tool, but that’s the glory of it. The pricing is simple. The features are simple, and the overall interface makes it rather easy to communicate with customers who want answers quickly.
So let us have a deeper look into the live chat platform to know who it’s ideal for and all of the features are impressive.
Pure Chat is a live chat program which lets users communicate with their customers directly on their website. Its attributes include unlimited agents, unlimited chats, complete chat history, widget personalization, and much more. We compiled Pure Chat user testimonials from around the net and decided that it’s normally positive ratings. We also shared its available pricing options.
Overview of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review stated that the program is simple to set up and navigate due to its user-friendly interface. They also enjoy the way the tab switches into a email form when all the operators are all offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative review said that the program can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
An individual who left a favorable overview of Chat on G2 Crowd stated they were able to convince customers to commit to a buy within minutes of communication via the app. He also likes the way the tool provides them with a means to answer customers’ questions quickly and market their products without the usage of mobile calls.
Most Helpful Unfavorable User Review
An individual who left a negative review of Chat on Capterra complained about becoming timed out with notifications. He clarified that making it hard to keep agents who’ve retail duties on chat during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they’ve been logged off.
Starting conversations at the right time is dependent upon how well you may track your traffic. By way of instance, if you are sitting on the Chat backend you have the capability to view which users are browsing your website in real-time. So if somebody is considering a pair of shoes that you sell on your site, you understand exactly what to begin speaking about, and you even have the tools for making canned answers for certain parts of your website. What Is Real Time Chat
The obvious beginning to this particular review is that the actual chat interface. Does this feel usable for both beginners and advanced users?
It all begins by showing a chat box into the new visitor. If they’ve been to your site before, the agent about the backend sees each the customer information and interactions that have happened before. It works just like an instant messenger, (where the talks arrive in real time ), but in addition, it lets you view previous transcripts and which reps have spoken to a client in the past.”
Notifications are sent to you when a conversation comes from, and you’ll be able to schedule when you are available for chatting so that clients know when you are online.
Implementing a conversation box on your site only takes a fast copy and paste of some code or the use of the Shopify, Weebly and WordPress plugins. After that you have the capability to personalize what the chat box looks like before, during and after the dialog. Don’t hesitate to change around colours, set causes for as soon as the chat box pops open and then configure the forms that you need individuals to fill out before speaking to you.
You have the chance to go with the default option stylings (which can be fine,) but the design tools are easy enough for beginners and powerful enough for more advanced users.
Both iOS and Android programs are offered for people who would like to manage live chats while on the go. For instance, if you have to leave the office but still wish to give the best support out there, you won’t have to fret about it using a mobile program.
Pretty much all the features that you would find on the normal dashboard are taken over to the cellular apps. You have settings for actually carrying out the talks, together with setting your availability, handling transcripts and much more. This gives you a little boost of confidence since it isn’t important where you are when seeing who’s on your website in real time. Your customer support is constantly managed, as it works just like texting from your phone.
The reporting is just one of the strongest parts of Pure Chat, because it not only gives you the performance for exporting reports, but it provides beautiful graphs and vision for viewing chat metrics over time. It is possible to monitor your client satisfaction to make decisions about your employees or to determine which particular clients you may be spending too much time on.
Pure Chat Support
The Pure Chat service outlets are far more impressive than a number of the other solutions you’ll find for live chat. For instance, a blog is provided for reading about updates and suggestions, while the Guides page is full of information about how best to sell online, the way to handle rude customers, how to obtain more live chats and more.
The FAQ page offers you an notion about what other men and women are talking about using PureChat, while the principal Support page is a knowledge base with documentation for installations, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it looks as if you are going to have to complete most of the research yourself.
A chat box is provided on the dashboard, so rapid interactions together with the support team are possible and they also provide email support in-app and about the web site for many programs. What Is Real Time Chat
Pure Chat doesn’t have a free trial. However, you don’t need one at all, since the company offers a solid free plan you could continue to work with for as long as you would like. The paid plans are reasonably priced as well, and the monthly obligations bring along a broad set of characteristics you don’t get together with the free package.
Let us take a look at what plans you can Pick from:
Free — For $0 you get support for one user, 1 site, unlimited chats per month, per one day chat history and native cellular apps.
Starter — For $20 a month you receive support for 2 users, two websites, unlimited chats per month, per 30 day chat history, native mobile apps, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you get everything out of the previous plan and service for five users, three websites and 90 days of chat history.
Growth — For $100 per month you receive everything out of the former plan and support for ten users, five sites, an infinite chat history and the capacity to eliminate the Chat branding.
We like the Free plan for individuals simply testing out the machine, but the genuine operation comes into play when you choose the Starter Plan. The only gripe I have is that you have to receive all the way up to the $100 a month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the best and up-and-coming live chat software for small businesses and reviewed their attributes and pricing. Read this article to understand our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Resolution — Addressing a client’s concern at the first point of contact is a key performance indicator. Have a look at this guide to learn more about how employing a live chat software can improve your customer service and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a lot of free tools which can help you keep expenses down. In this article, we discuss with you some responses from small business owners who use these tools to make their business procedures easier for free.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I ask for a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for clients that aren’t pleased with their services. Read the following directions to find out the cancelation terms and other details.
Can agents utilize mobile devices to respond to clients?
Yes. Pure Chat provides apps for both iOS and Android to allow agents to react to clients’ queries from anywhere.
Popular Software Connections
When deciding upon a live chat software, it’s important that the program integrates with other software your company is currently using. Here’s a list of some of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store could benefit from such an easy-to-use chat box tool such as Pure Chat. It is all dependent on the pricing strategy you choose. The Free Plan is great for testing and small operations with only a couple of products and one rep. The Starter Plan is most likely the most common, while the Development Strategy becomes up there for companies with large support teams. What Is Real Time Chat