Why choose Crisp? What Is The Best Chat Program
In this article I’ll cover our Experience with Crisp, the reason we switched, and the way it is possible to make the perfect decision for your company and startup as well. You may understand how to compare live chats and which metrics might be important for you too. What Is The Best Chat Program
How was that selection made?
Looking at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we have made a Spreadsheet with numerous live chat vendors, we defined the core attribute and metrics we were looking for.
What did we use before?
We have Used multiple other live chat before, which somehow shifted their attention from a live conversation to a”all in 1 business suite”. Their live chat still works, but metrics which are important for us were eliminated. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and more. After we were in for four weeks those metrics disappeared and were replaced by other metrics. We have obtained a leaderboard for our staff members, which we didn’t use because we’re looking for quality support rather than quantity and the pricing seems to outperform the benefit. Our choice was apparent at that moment: we had to move on.
We found 14 days background, 30 days History and unlimited history (for higher plans that this is common), here the cost scaling was intriguing. All live chats we attempted had that feature, a few at higher price tagsothers together with a badly implemented search feature, and so the history wasn’t available. With Crisp, the boundless history is already available with their first paid plan, and it not only ships with a reasonable price tag, but also their hunt works exceptionally well.
How many contacts do we want?
First, we tried to answer that Question with another question”how many clients will chat with us?” – and that has been incorrect – we made that mistake already once. We can not limit on the connections we create because we actually want to earn contact with all of them. Endless contacts was what we were looking for (at a reasonable price label ). What we discovered were chats with 100 active contacts for $0/month which was quite pleasant, we climbed up that a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did exactly the same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by use – that is enormous! They believe the same way we do in Storyblok, we don’t want to limit the user to the use of this system (eg. Content entrances or entries ), we would like to scale as their staff scales. So at Crisp you select a program and you can scale the amounts from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on the exact same website for over 30 seconds”. Those causes are a fantastic way to help your viewers with questions they may have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This component is available in most solutions we tested and mainly available in the first paid plan.
Ability to send campaign messages
From Time to Time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our audience because we ought to have the ability to send pertinent content based on some metrics those live chats provide. To be honest, we are not sending many mails, because we also hate spam on our side. Therefore we like to send specific emails to particular target groups and again: we really like the implementation in the Crisp client. It is simple and fulfilled our needs at a sensible price tag.
Number of brokers
The broker chairs is rather Interesting, it’s something you can control. You could choose one account for the whole group (which is cheap with most options ), or you might go for one chair for each team member. Since we want to get this personal approach to our clients the idea of using one accounts for the entire group was dropped immediately. We’ve begun to compare the first paid program against the majority of the high tier plans to observe how the price scales . The highest costs we found were about ~$155/m per seat where the range was somewhere from $15/m to this. We had a look at Crisp again and found their greatest bundle has unlimited agents chairs included. Additionally, their free plan permitted 2 representatives, which was excellent for testing. What Is The Best Chat Program
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main channels. We do not actually use integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our company, we use it on a daily basis and added the majority of our resources – so we concentrated on how they operate and function together with Slack. We analyzed some of these and many are actually working very well. We found one that has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that difficulty to these, but we do not know if they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the entire set-up was done in a couple of minutes.
“Crisp is the simplest way To communicate with your customers. From sales to customer support, Crisp is made to maintain your workflow simple. From live chat to email, Crisp provides one station to reply to your users employing a very simple team inbox where you are able to manage all your user inquiries.”
From our experience, Crisp actually Ships with all the attention on that chat experience for the customers. Which is exactly what we were searching for since we evaluated other solutions.
This one is tricky. If you browse The past few things you saw that we contrasted the lower tier programs and feature with the maximum tier programs, some are economical at the start and become expensive as you use them. After using Crisp for six months today, and switched from a competition because of the pricey”end” and those feature we didn’t need but would have to pay for. We are pleased to say that we believe we got the best fit for us, maybe it will fit as well for you. We saw that the list of 8 aspects above is all you need to locate your best fit.
We made contact with incredible Fantastic people (thank You!) And businesses all over the world. We could have had exactly the same experience with other live chats as well, but the price combined with the feature set Crisp does provide, we’d and already do recommend it to all clients that are searching for a live chat . We’ve upgraded to the Crisp unlimited plan some time ago, and are glad we made that choice. If you have a query or want to inform us about your experience with Crisp and other live chats, don’t hesitate to drop us a comment below or send us a tweet or chat with us using Crisp! What Is The Best Chat Program