Why Select Crisp? What Is The Best Live Chat Software
In this article I’ll cover our Expertise with Crisp, why we switched, and how it is possible to make the perfect choice for your company and startup too. You may know how to compare live talks and that metrics might be significant for you too. What Is The Best Live Chat Software
How was that choice made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were looking for.
What did we use before?
We have Used several other live chat earlier, which somehow shifted their attention from a live chat to an”all in 1 company suite”. Their live chat still functions, but metrics which are significant for us were removed. We’ve used those metrics for our monthly reports, and client overviews, growth rates and more. After we were in for four weeks those metrics disappeared and were replaced by other metrics. We’ve got a leaderboard for our team members, which we did not use because we’re looking for quality service rather than quantity as well as the pricing appears to outperform the advantage. So our decision was clear at that moment: we had to move on.
We found 14 times background, 30 days History and history (for higher plans this is common), also here the cost scaling was interesting. All live talks we attempted had that attribute, a few at higher price tagsothers combined with a badly executed search feature, therefore the history was not accessible. Together with Crisp, the unlimited history is already available with their first paid program, and it not only ships with a reasonable price tag, but also their hunt works exceptionally well.
How many contacts do we need?
We tried to answer that Question with another question”how many clients will chat with us” – and that was incorrect – we made that mistake already once. We can’t restrict on the connections we create because we actually wish to earn contact with all of them. Endless contacts was what we were looking for (at a reasonable price label ). What we discovered were chats with 100 active contacts for $0/month that was quite nice, we climbed up that a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did exactly the same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by use – which is huge! They believe the same way we do at Storyblokwe don’t wish to restrict the consumer to the use of this machine (eg. Content entrances or entries ), we would like to scale because their staff scales. So at Crisp you choose a program and you may scale the amounts from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on the exact same website for over 30 seconds”. Those causes are a good way to help your audience with queries they could have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This component can be found in most options we tested and largely available in the first paid plan.
Possibility to send campaign emails
From time to time we send mails Using our live chat. We think it’s a good way to retarget our viewers because we should be able to send relevant content according to some metrics people live talks provide. To be honest, we’re not sending many emails, because we hate spam on the side. So we want to send certain mails to specific target groups and : we really like the execution in the Crisp client. It’s straightforward and satisfied our needs at a reasonable price tag.
Amount of agents
The broker chairs is kinda Intriguing, it is something you can control. You could choose 1 accounts for the entire team (which can be cheap with the majority of options ), or you could go for a single chair for each team member. Since we want to get that personal approach to our customers the notion of using one accounts for the entire group was dropped instantly. We have started to compare the very first paid plan against the majority of the high tier programs to observe how the cost scales again. The highest costs we found were about ~$155/m per seat where the range was somewhere from $15/m to this. We had a look at Crisp again and found that their greatest package has unlimited agents chairs included. Also, their free plan allowed 2 agents, which was great for testing. What Is The Best Live Chat Software
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main stations. We don’t actually utilize integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our company, we use it on a daily basis and added the majority of our resources – so we concentrated on how they work and function together with Slack. We analyzed some of these and many are actually working quite well. We found one which has huge delays when messaging from and also to Slack that was a no-go for us. We reported that difficulty to these, but we do not know if they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the whole setup was completed in a few minutes.
“Crisp is the simplest way To communicate with your clients. From sales to client service, Crisp is designed to keep your workflow easy. From live chat to email, Crisp provides a single channel to reply to your users using a very simple team inbox where you are able to handle all your user inquiries.”
From our experience, Crisp actually Ships with the attention on such chat experience for the customers. Which is exactly what we were looking for since we evaluated other alternatives.
This one is tricky. If you browse The last few things you saw that we contrasted the lower grade programs and attribute with the highest tier plans, some are cheap at the beginning and become costly as you use them. After using Crisp for six months today, and switched from a competition because of the expensive”ending” and those attribute we didn’t need but might have to cover. We’re glad to state we think we have the very best match for us, maybe it will fit as nicely for you. We found that the list of 8 facets above is all you want to locate your own best match.
We made contact with incredible great people (thank You!) And companies all around the globe. We could have had exactly the same experience with other live discussions too, but the price tag combined with the feature set Crisp does provide, we would and already do recommend it to all of customers that are looking for a live discussion themselves. We’ve updated to the Crisp unlimited plan a while ago, and are glad we made that decision. In case you’ve got a question or want to inform us about your experience with Crisp along with other live chats, feel free to drop us a comment below or send a tweet or chat with us using Crisp! What Is The Best Live Chat Software