Why choose Crisp? Whmcs Integration
In this article I’ll cover our Experience with Crisp, why we switched, and the way you can make the perfect choice for your business and startup too. You will know how to compare live talks and that metrics could be important for you also. Whmcs Integration
How was that choice made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we have made a Spreadsheet with multiple live chat vendors, we identified that the core feature and metrics we were looking for.
What did we use previously?
We’ve Used several other live chat earlier, which somehow shifted their focus from a live conversation to an”all in 1 company suite”. Their live chat still functions, but metrics which are significant for us were eliminated. We’ve used those metrics for our monthly reports, and client overviews, growth rates and much more. After we had been in for four months those metrics vanished and were replaced by other metrics. We’ve obtained a leaderboard for our team members, which we didn’t use because we’re looking for quality service and not quantity as well as the pricing appears to outperform the advantage. So our decision was clear at that moment: we needed to move on.
We found 14 days background, 30 days History and history (for higher plans this is common), here the price scaling was intriguing. All live chats we attempted had that attribute, a few at higher price tagsothers together with a poorly executed search feature, and so the history was not available. With Crisp, the boundless history is currently available with their first paid plan, and it not only ships with a fair price tag, also their search works astoundingly well.
How many connections do we want?
We tried to answer that Question with another question”how many customers will talk with us?” – and that was incorrect – we made that mistake once. We can’t restrict on the connections we create because we really want to earn contact with all of them. Endless contacts was what we were searching for (in a reasonable price tag). What we found were discussions with 100 active contacts for $0/month that was quite nice, we climbed up that a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by use – which is enormous! They think the same way we do at Storyblok, we don’t wish to limit the user to the use of this system (eg. Content entries or contacts), we want to scale as their staff scales. So at Crisp you choose a plan and you can scale the numbers from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on the same website for over 30 seconds”. Those causes are a good way to help your audience with queries they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This component can be found in most solutions we tested and mainly available in the first paid plan.
Ability to send campaign emails
From Time to Time we send mails Using our live chat. We think that it’s a good way to retarget our audience because we ought to be able to send relevant content according to some metrics people live talks offer. To be honest, we’re not sending many mails, because we also hate spam on the side. So we want to send certain emails to specific target groups and : we really like the implementation in the Crisp customer. It is simple and satisfied our needs at a sensible price tag.
Number of brokers
The broker chairs is rather Interesting, it’s something that you can control. You could choose 1 account for the whole team (which is cheap with the majority of solutions), or you might go for a single seat for every team member. Since we like to get this personal approach to our customers the idea of using one account for the entire team was dropped instantly. We’ve started to compare the very first paid plan against most of the high tier programs to see how the cost scales again. The greatest costs we found were approximately ~$155/m per seat where the scope was somewhere from $15/m to this. We had a peek at Crisp again and saw their highest package has unlimited agents chairs included. Also, their free plan permitted 2 agents, which was great for testing. Whmcs Integration
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key stations. We do not really use integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our company, we use it on a daily basis and added most of our resources already – so we concentrated on how they operate and function together with Slack. We analyzed some of these and most are actually working very well. We found one that has huge delays when messaging from and also to Slack which was a no-go for all of us. We reported that issue to these, but we do not know if they changed it because we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the whole set-up was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to customer support, Crisp is made to maintain your workflow simple. From live chat to email, Crisp offers one channel to reply to your users employing a very simple team inbox where you can manage all of your user queries.”
From our experience, Crisp actually Ships with the focus on that chat experience for the clients. Which is precisely what we were looking for as we evaluated other alternatives.
This one is tricky. If you read The past few points you saw that we contrasted the lower grade programs and feature together with the maximum tier plans, some are cheap at the beginning and be expensive as you use them. After using Crisp for six months today, and changed from a competition because of the expensive”end” and those attribute we did not need but would need to cover. We’re glad to say we think we have the very best fit for us, maybe it will fit as nicely for you. We saw that the list of 8 aspects above is all you need to find your own best fit.
We made contact with unbelievable great people (thank You!) And companies all over the world. We might have had the exact same experience with other live discussions too, but the price combined with the feature set Crisp does provide, we would and already do recommend it to all of clients that are searching for a live discussion . We have updated to the Crisp endless plan a while ago, and are glad we made that choice. If you have a query or wish to tell us about your experience with Crisp along with other live chats, don’t hesitate to drop us a comment below or send a tweet or chat with us with Crisp! Whmcs Integration