Why choose Crisp? Who Has The Best Live Chat Software
In this article I’ll cover our Expertise with Crisp, why we switched, and how you can make the right choice for your business and startup too. You may understand how to compare live chats and which metrics could be important for you also. Who Has The Best Live Chat Software
How was that choice made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we have created a Spreadsheet with multiple live chat sellers, we defined the core attribute and metrics we were searching for.
What did we use before?
We’ve Used several other live chat earlier, which shifted their focus from a live chat to a”all in one company suite”. Their live chat still functions, but metrics that are significant for us were eliminated. We have used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we had been in for four weeks those metrics vanished and were replaced with other metrics. We’ve obtained a leaderboard for our staff members, which we did not use because we are looking for quality service rather than quantity and the pricing appears to outperform the advantage. So our choice was apparent at the moment: we had to proceed.
We found 14 times history, 30 days History and history (for greater plans that this is common), also here the cost scaling was intriguing. All live talks we attempted had that feature, a few at higher price tags, others together with a poorly implemented search feature, therefore the history was not available. With Crisp, the boundless history is currently available with their original paid program, and it not only ships with a reasonable price tag, also their search works astoundingly well.
How many connections do we want?
First, we attempted to answer that Question with another question”how many clients will chat with us?” – and that was wrong – we made that mistake once. We can not limit on the contacts we create because we actually want to earn contact with all of them. Unlimited contacts was what we were looking for (at a reasonable price tag). What we discovered were discussions with 100 active contacts for $0/month which was quite pleasant, we climbed up that a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by usage – that is huge! They think the identical way we do in Storyblokwe don’t wish to limit the consumer to the use of this system (eg. Content entrances or contacts), we want to scale because their team scales. So at Crisp you select a plan and you may scale the numbers from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on precisely the exact same site for over 30 seconds”. Those causes are a good method to help your viewers with queries they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This part can be found in most options we tested and mainly available in the very first paid program.
Possibility to send campaign emails
From Time to Time we send mails Utilizing our live chat. We think it’s a good way to retarget our viewers because we should be able to send relevant content according to some metrics those live talks provide. To be honest, we are not sending many emails, because we also hate spam on the side. Therefore we like to send specific mails to particular target groups and again: we really enjoy the execution in the Crisp client. It’s simple and satisfied our needs at a sensible price tag.
Number of agents
The broker chairs is rather Intriguing, it’s something you can control. You could choose 1 accounts for the entire team (which can be cheap with most solutions), or you might go for one seat for every team member. Since we want to get this personal approach to our customers the idea of using one account for the entire group was dropped instantly. We have begun to compare the first paid plan contrary to most of the high tier plans to see the way the price scales again. The highest costs we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to that. We had a look at Crisp again and saw their highest bundle has unlimited agents chairs included. Additionally, their free plan allowed 2 agents, which was great for testing. Who Has The Best Live Chat Software
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main stations. We don’t actually utilize integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our business, we use it on a daily basis and added the majority of our tools – so we focused on how they operate and function together with Slack. We tested some of them and many are actually working quite well. We found one that has huge delays when messaging from and also to Slack which was a no-go for all of us. We reported that difficulty to these, but we don’t know whether they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the whole set-up was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp offers a single channel to answer to your users employing a very simple team inbox where you are able to handle all your user queries.”
From our experience, Crisp actually Ships with the focus on that chat experience for the clients. That is precisely what we were searching for as we evaluated other solutions.
This one is tricky. If you read The last few points you saw that we contrasted the lower grade programs and attribute together with the maximum tier plans, some are cheap at the beginning and be costly as you use them. After using Crisp for six months now, and changed from a competition because of that expensive”ending” and those attribute we did not need but would need to pay for. We are glad to state that we believe we have the very best fit for us, maybe it will fit as nicely for you. We found that the listing of 8 aspects above is all you want to locate your own best match.
We made contact with incredible Fantastic people (thank You!) And companies all over the globe. We could have had the exact same experience with other live discussions as well, but the price tag combined with the feature set Crisp does provide, we’d and already do recommend it to all customers that are searching for a live discussion themselves. We’ve upgraded to the Crisp unlimited plan some time ago, and are thankful we made that choice. In case you’ve got a question or wish to tell us about your adventure with Crisp along with other live chats, don’t hesitate to drop us a comment below or send us a conversation or talk to us with Crisp! Who Has The Best Live Chat Software