Introduction Who Is Support Service Live Com
Provide Support is a Live Chat Service that can be implemented on sites and operated remotely as a third party client. There are many customizable aspects of this tool, and using live chat which can be found on your site is a process that may be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we’re happy to review and divide down the varied elements of Live Chat by ProvideSupport.com. Who Is Support Service Live Com
The Live chat program is a great deal more involved than your normal client. You’ll have the ability to observe every one of the visitors which are on your website at any particular time, in addition to their own IP address, their referral source, their local time, operating system and a whole lot more. Though some of the information is going to be much more valuable than the remainder, it is going to help keep you (or your designated chat operators) as informed on your visitors as possible should they be in need of any help. They provide 10 days free trial, no credit card required.
After you install an account, You’re brought to a website which looks somewhat old fashioned. It seems like it’s full of advertisements, but it is just a website edition of ProvideSupport. If you won’t let this disturb you too much, you may read the upcoming steps which you ought to take, like customizing your conversation messenger window, then add chat buttons to your mails, create a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your greeting message along with company’s logo. It is also possible to add your operator’s image so the chat looks more personal. The live chat button on the website can be chosen from an existing gallery, or you may upload your own picture. The chat messenger could be customized with color schemes and styles that match your site’s most important theme.
If You Would like to match your own Site’s style, you are able to customize the conversation messenger with offered styles and colour schemes.
Real-time visitor tracking
The real time visitor Feature allows you to look at your customer’s IP address, server name, referrer address, pages visited etc.. You can also find a world map and a place where a user writes to you.
Transfer chats between agents
Provide Support provides She ability to move ongoing chats involving agents. The other representative can follow the situation and reply within minutes. It is helpful when an agent does not have the knowledge to solve the instance. Thanks to moving talks there is no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a proposal list. If you’re on the fly you spell something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the right word. Who Is Support Service Live Com
Provide Support Drawbacks
I’m not a avid fan of The appearance of Provide Support port. I overlook that the personalization when it comes to the whole website. The picture on the main page is a Stock image which provides you the belief that everything there doesn’t have any character as well. The movie tutorial I saw felt automated, like it was not the real person talking.
I like brands with personalities. While the lack of personality here might not have any impact on customer service on your site, it definitely discourages people like me by using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They let four types of Payments, every month every two weeks, every six months and annually. Paying annually is your ideal option or all the plans. They offer 3 plans — little company using 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can check out the PDF document in which they specified costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real time visitor information provides you an insight in what customers are searching for. You’ve got a lot of customization options that you can use in your conversation.
If you’re not bothered by A tiny old look of the program, you may find there what you need to provide customer service to your customers.
Free Trial Opportunity
Live Chat From Provide Support can be attempted without any cost for 30 days. All attributes (out of further operators) can be retrieved with this free time trial interval. Provide Support will not continually harass you in the event that you do not take advantage of their offer, either, and billing going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use together with the”no hassle” form of billing and service that is provided. None of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you’re on the fence about whether or not to implement a live chat option on your website, our very best suggestion would be to provide this app a download, check it out for 30 days, and decide at the end of the free period if you would like to continue from that point. Who Is Support Service Live Com