Intro Whoson Chat
Provide Support is a Live Chat Service that may be implemented on websites and operated as a third party customer. There are many customizable facets of the tool, and having live chat which can be found on your site is a process that may be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we’re happy to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Whoson Chat
The Live chat app is a great deal more involved than your average client. You’ll be able to see every one of those visitors that are on your site at any particular time, as well as their IP address, their own referral origin, their regional time, working system and much more. While some of the info is going to be much more valuable than the remainder, it is going to help keep you (or your designated chat operators) as educated on your customers as possible should they be in need of any help. They provide 10 days free trial, no credit card needed.
Once you install an account, You are attracted to a website that looks somewhat old fashioned. It looks like it’s packed with advertisements, except it is only a site edition of ProvideSupport. If you won’t let that bother you too much, you may read the next steps that you should take, like customizing your chat messenger window, then add chat buttons for your emails, create a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your greeting message and company’s logo. You can also add your operator’s image so the chat looks more personal. The live chat button on the site can be either chosen from an existing gallery, or you can upload your own picture. The chat messenger can be customized with colour schemes and styles that match your site’s main theme.
If you want to match your own Site’s style, you can personalize the chat messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to view your customer’s IP address, server name, referrer address, pages visited . You can also find a world map and a spot where a person writes to you.
Transfer chats between agents
Provide Support provides She capability to move ongoing chats involving representatives. The other agent can follow-up the situation and answer within minutes. It’s helpful when an agent does not possess the knowledge to solve the instance. Thanks to moving chats there is no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you describe something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can choose the best word. Whoson Chat
Provide Support Cons
I am not a avid fan of The look of Provide Support interface. I overlook that the personalization when it comes to the whole site. The image on the home page is a Stock picture which provides you the impression that everything there doesn’t have any personality as well. The video tutorial I watched felt automatic, like it wasn’t the actual person speaking.
I like brands with personalities. While the dearth of character might not have any effect on customer support on your website, it certainly discourages people like me from using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They let four types of Payments, every month every 2 months, every six months and annually. Paying annually is the best option or all the plans. They provide 3 plans — little business using 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, then you can take a look at the PDF document where they specified prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real time visitor information gives you an insight in what clients are looking for. You have tons of customization options that you may use in your conversation.
If you are not bothered by A little old expression of the application, you might find there what you want to give customer service to your clients.
Free Trial Opportunity
Live Chat From Provide Support could be attempted without any cost for 30 days. All attributes (out of additional operators) can be retrieved with this absolutely free time trial interval. Provide Support won’t continually harass you if you don’t take advantage of their supply, possibly, and charging going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use together with this”no hassle” kind of charging and service that’s provided. None of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you’re on the fence about whether or not to implement a live chat solution on your website, our very best suggestion would be to provide this program a download, try it out for 30 days, and choose at the end of the free period whether you’d like to keep from there. Whoson Chat