Why choose Crisp? Why Is My Website Slow
In this article I’ll cover our Experience with Crisp, the reason we switched, and the way it is possible to make the perfect decision for your business and startup too. You will know how to compare live chats and which metrics might be important for you also. Why Is My Website Slow
How was that choice made?
Looking at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we’ve made a Spreadsheet with numerous live chat vendors, we defined the core feature and metrics we were searching for.
What did we use before?
We’ve Used several other live chat earlier, which somehow shifted their attention from a live chat to an”all in one company suite”. Their live chat still works, but metrics that are important for us were removed. We have used those metrics for our monthly reports, and client overviews, growth rates and much more. After we had been in for four months those metrics disappeared and were replaced with other metrics. We’ve obtained a leaderboard for our team members, which we didn’t use because we are searching for quality support rather than quantity as well as the pricing seems to outperform the advantage. So our choice was clear at the moment: we had to proceed.
We found 14 times background, 30 days History and unlimited history (for higher plans this is common), also here the cost scaling was interesting. All live chats we tried had this feature, a few at higher price tags, others together with a badly implemented search feature, therefore the history was not accessible. With Crisp, the boundless history is currently available with their first paid plan, and it not only ships with a reasonable price tag, also their search works exceptionally well.
How many connections do we want?
First, we attempted to answer that Question with another question”how many clients will chat with us?” – and that was wrong – we made that mistake once. We can not restrict on the contacts we create because we actually wish to make contact with them all. Endless contacts was exactly what we were searching for (at an affordable price label ). What we found were chats with 100 active contacts for $0/month that was quite pleasant, we scaled that up a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by use – that is enormous! They believe the same way we do at Storyblok, we don’t want to restrict the consumer to the usage of the machine (eg. Content entrances or contacts), we want to scale because their staff scales. So at Crisp you select a program and you can scale the amounts from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on the same site for over 30 seconds”. Those triggers are a fantastic way to help your viewers with queries they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This component can be found in most solutions we analyzed and mainly available in the very first paid program.
Ability to send campaign emails
From time to time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our audience because we should have the ability to send relevant content according to some metrics people live chats offer. To be honest, we’re not sending many mails, because we hate spam on our side. So we want to send certain emails to particular target groups and again: we really enjoy the execution in the Crisp client. It is simple and fulfilled our needs at a sensible price tag.
Amount of agents
The broker chairs is kinda Intriguing, it’s something that you can control. You could choose one account for the entire group (which can be cheap with the majority of solutions), or you might go for a single seat for every team member. Since we like to have this personal approach to our clients the idea of using one account for the whole group was dropped immediately. We have begun to compare the very first paid program against most of the high tier programs to see how the price scales again. The greatest costs we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to that. We had a look at Crisp again and found their greatest package has unlimited agents chairs included. Additionally, their free plan allowed 2 agents, which was great for testing. Why Is My Website Slow
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main channels. We do not actually utilize integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and added most of our resources – so we focused on how they operate and perform together with Slack. We tested some of these and many are actually working very well. We found one that has enormous delays when messaging from and to Slack that was a no-go for us. We reported that difficulty to these, but we do not know whether they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the entire setup was done in a few minutes.
“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp offers one channel to reply to your users employing a simple team inbox where you can handle all of your user queries.”
From our experience, Crisp actually Ships with all the attention on such chat experience for your clients. That is precisely what we were looking for as we evaluated other solutions.
This one is tricky. If you read The past few things you saw that we compared the lower grade plans and attribute with the highest tier plans, some are economical at the start and be costly as you use them. After using Crisp for six months today, and changed from a competitor because of that expensive”end” and those attribute we didn’t need but would have to pay for. We’re glad to state that we believe we have the very best fit for us, maybe it will fit as nicely for you. We found the list of 8 facets above is all you need to find your best fit.
We made contact with incredible great people (thank You!) And businesses all over the globe. We could have had exactly the exact same experience with other live discussions too, but the price tag combined with the attribute set Crisp does offer, we would and do recommend it to all customers who are looking for a live chat themselves. We have upgraded to the Crisp endless plan a while ago, and are thankful that we made that choice. In case you have a query or wish to tell us about your adventure using Crisp along with other live discussions, don’t hesitate to drop us a comment below or send us a conversation or chat with us with Crisp! Why Is My Website Slow