Overview Why Live Chat Is Important
Provide Support is a Live Chat Service that can be implemented on sites and operated remotely as a third party client. There are many customizable facets of this particular tool, and having live chat available on your site is a procedure which can be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we are happy to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Why Live Chat Is Important
The Live chat program is much more involved than your average client. You will have the ability to observe each of those visitors that are on your website at any particular time, as well as their own IP address, their referral origin, their local time, operating system and much more. While some of the information is going to be much more valuable than the rest, it is going to help to keep you (or your designated chat operators) as educated on your visitors as possible if they are in need of any help. They provide 10 days free trial, no credit card needed.
After you install an account, You are brought to a site that looks somewhat old fashioned. It looks like it’s packed with advertisements, but it is only a website edition of ProvideSupport. If you wont let that disturb you too much, you may read the upcoming steps that you should take, like customizing your conversation messenger window, then add chat buttons to your emails, create a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your own greeting message along with company’s logo. It is also possible to put in your operator’s image so the chat appears more private. The live chat button on the site can be either chosen from an existing gallery, or you may upload your own image. The chat messenger can be customized with colour schemes and styles that match your website’s main theme.
If You Would like to match your Website’s style, you can personalize the chat messenger with offered fashions and color schemes.
Real-time visitor tracking
The real time visitor Feature permits you to look at your customer’s IP address, host name, referrer address, pages visited etc.. You can also find a world map and a place where a user writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to transfer ongoing chats between representatives. Another agent can follow the situation and reply within seconds. It’s useful when an agent does not have the knowledge to solve the instance. Thanks to moving chats there is no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you describe something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can choose the right word. Why Live Chat Is Important
Provide Support Drawbacks
I’m not an avid fan of The appearance of Provide Support interface. I miss the personalization when it concerns the whole site. The image on the main page is a Stock picture which gives you the impression that everything there doesn’t have any character too. The video tutorial I watched felt automatic, like it wasn’t the actual person talking.
I like brands with personalities. While the lack of personality here might have no impact on customer service on your website, it definitely discourages people like me by using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They let four types of Payments, every month every two months, every six months and yearly. Paying annually is the ideal option or all the plans. They provide 3 plans — little company with 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can check out the PDF document where they specified costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real-time visitor information provides you an insight in what customers are searching for. You’ve got a lot of customization options that you may use in your conversation.
If you are not bothered by A little old look of the program, you might discover there what you need to provide customer support to your clients.
Free Trial Opportunity
Live Chat From Provide Support can be tried without any cost for 30 days. All features (outside of further operators) can be accessed with this free time trial interval. Provide Support will not always harass you in the event that you don’t take advantage of their offer, possibly, and billing going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” form of billing and support that’s provided. None of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you’re on the fence about whether or not to employ a live chat option on your website, our best suggestion is to give this program a download, try it out for 30 days, and choose at the end of the free period whether you’d like to keep from there. Why Live Chat Is Important