Introduction Why Use Live Chat
Giving your software the name of an entire Category of applications is quite a bold move. Their title”LiveChat” certainly sends a message out:”we want to shape the market.” We’ll figure out whether that’s true. Why Use Live Chat
It’s worth noting that unlike other providers within this space, LiveChat invoices you a concurrent user. That means one seat may be used by numerous agents, which can be particularly advantageous if your team works in changes.
There are five different pricing tiers to choose from: the affordable package”Starter” is priced at $16 a month. If you want more than only four topics and a complete discussion history, you should take a peek at the”Team” ($33) program. The”Business” ($50) tier is designed for bigger teams and adds a staffing prediction as well as a work scheduler module” Enterprise” provides you with a dedicated account manager at a price of $149 per month.
We realize that when you make a decision to buy Live Chat Software it is important not just to observe how experts evaluate it in their reviews, but also to discover if the real people and companies which purchase it are actually happy with the product. That is why we’ve established our behavior-based Client Satisfaction Algorithm” that gathers customer reviews, comments and LiveChat reviews across a wide selection of social media websites. The information is then presented in an easy to digest form revealing how many people had negative and positive encounter with LiveChat. With that information at hand you should be equipped to make an educated buying decision you won’t regret.
LiveChat is a chat and help desk application Meant for your service and support teams. It comes with tools that you could use for your online sales and marketing, web analytics, and live customer care or support requirements. The platform empowers you and your team to converse to clients and potential customers directly on your websites and in real time.
There are three main components of LiveChat — a Online chat window, web-based control panel, and operator program. The operator application has cross platform capacities that allow logging in and chatting with visitors via desktop and mobile devices.
LiveChat Delivers a Wide Selection of features and Capabilities, and probably the most number of tools one of the live chat options that we have reviewed. You get value for your money with tools and functions that include not just chat but additionally ticketing, customer engagement, third party integration, document sharing, work scheduling, advanced reporting, multiple branding, information security, geo-tagging, co-browsing, conversation polls, and more.
Additionally, it provides real-time website traffic Tracking, dashboards and data, efficiency analysis, and custom/standard or interactive reports. Aside from English, it is also available in several major languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade now, LiveChat has increased to Become of the most outstanding enterprise chat alternatives relied upon by major global brands like Tesla, Ikea, PayPal, and McDonalds, amongst others. It functions and integrates with dozens of other platforms and applications, extending the software’s functionality to include ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to name some.
Summary of LiveChat Benefits
Real-time traffic Tracking
Using LiveChat, you can also easily monitor your visitors in real time. You can check whether they’re utilizing shopping cart, or abandoning an arrangement –and invite them to talk if they do. Your helpdesk team agent can speak to more people in less time compared with a telephone representative. The software can quickly create reports for every one of your helpdesk staff representative, analyzing their number of chats, time spent with a customer, or chat invitations. You get to assess the speed of your group’s answers and assess how to improve your service. Why Use Live Chat
Integrated ticketing system
While other similar systems provide only basic live Chat with a couple extras, Live Chat provides full help desk performance with its ticketing system built into the platform. With this alone, you gain a substantial advantage over the competition, letting you quickly resolve customer issues. It’s the heavy lifting, which email and telephone cannot handle, and lets you remove lengthy queues while engaging clients with your fast replies. Its ticket management capacity allows to source tickets from chat and emails, tag tickets, and undertake automated follow-ups.
LiveChat offers a Wide Selection of negotiation and ticket Reports which can be used to spot areas that can be improved and optimized. It’s possible to measure chat length, first reaction times, and traffic traffic. These reports, along with staffing forecast, can help you correct the number of brokers to cover all chats. Clients can also see the number of chats, achieved goals, and customer satisfaction levels. With complete visibility over your chat history and performance metrics allow you to fine tune your workflows and performance to be even more responsive to your customer’s needs.
With LiveChat, you get a full suite of Customization options such as two chat window types (pop-up or embedded), six different themes for reduced or maximized chat window, custom chat window logo, and customizable chat buttons. It also has its own custom CSS editor which gives you even greater flexibility and control for example easily altering any portion of the chat window, both regarding looks as well as behaviour. You can even add your personal social media buttons so your customers can reach your fan page straight from chat, and even customize agent profiles not just with names and titles but also with real photos to find the best outcomes. Further, you get to use engagement images — eye-popping graphics and custom greetings and buttons — to enable an even more compelling experience for clients.
Built for e commerce and Customer care
Efficiency is the name of this sport for LiveChat. As Such, it’s an perfect online chat software tool for e-commerce sales and service that provides not only an efficient and reliable communications platform along with your customers, but also aims and revenue tracker. Embedding a couple lines of code on your sites and you are good to go, allowing a real-time instrument to engage and interact with your visitors or customers, and quantifying the results of these engagement. With support for more than 30 languages, compatibility with most browsers, and having native iOS and Android programs, you get anyplace, anytime global access and functionality for your internet business. Why Use Live Chat
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin when he gets a chat from Jane. He sees at the history she had been asking for a return policy. As he expects — she would like to reunite her shoes. As it’s Simon who deals with yields, Dave transfers Jane to Simon. Dave also tags the conversation because”return”.
Features: chat background, transfer, tags
Problem: Customers left on their own to wonder
Because of LiveChat Software, customer support representative, Dave, checks customers’ activity on the website. He notices that John Parker spends some time on a specific product page and decides to approach him to offer you some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these shoes are indeed waterproof, so John decides to make a purchase. John leaves a favorable feedback about company’s customer service.
Features: traffic Tracking, post-chat survey, private greetings
Problem: Slow response
Jane wants to purchase New sneakers but she would like to know what’s store’s return policy. She wants an reply to her question when possible but she doesn’t like making calls. Fortunately, she is able to start a conversation with a live conversation agent. Jane types inside her question unaware that Dave can already see what she’s writing. As her question is quite a common person, Dave enters a previously saved message, so that he doesn’t need to write it on. Jane sends her message and within a second she gets a link to the return coverage and a complete explanation of steps she needs to take. She finishes the chat and rates it as good.
Features: live chat, Message sneak-peek, canned responses, representative rating
LiveChat provides the following SMB and business pricing packages for users to pick from. A 30-day free trial is also available. Give the details a look, and select the best strategy for your company.
Starter Plan: $16 each seat/month billed annually (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 a seat/month charged annually (roughly $39 billed yearly ) Ideal for full-time support staff
Company Plan: $50 each seat/month billed yearly (or $59 billed yearly ) Ideal for customer support section
Enterprise Plan: $149 Per seat/month billed only annually Ideal for Fortune 500 companies
LiveChat is one of the goods we thoroughly enjoyed reviewing. It only works really well and is fun to use. We were surprised that compared to ClickDesk, which we had on our site earlier, the number of discussion requests skyrocketed. Even though we used the exact same setup (automatic trigger after 3 minutes).
A feature that sets them apart from their competition is your brand new ticketing system. Offline messages go into this channel and can be handled more easily by your team with different statuses (open, pending( solved).
It is not the cheapest live chat applications but surely among the best. Their support is top notch and, at the risk of repeating myself: the user-experience with their applications is simply fantastic. If Apple were ever thinking of obtaining a live chat program, I believe that they would need to look no further. Why Use Live Chat