Introduction Widget Chat
Let’s Begin with JivoChat’s home page. As a major fan of green and all that’s linked to nature, a leaf above their emblem and green backdrop immediately made me feel calm. Well played, JivoChat! Widget Chat
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It’s a free tool to help You track and talk to customers visiting your site, Facebook, Telegram, and Viber — most of that in real time. To begin a journey on this live chat instrument, all I have to do is to click on the sign button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what prospective customers like best: reductions!
What I liked about the Signing up procedure is I could see how many measures are nonetheless left. Here’s a quick preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it’s very neat. There is the Inbox section, accessible from the program’s sidebar — there territory all of the incoming requests from your customers. Then, we’ve got a segment invisibly, where you can view your existing discussions. It looks like this:
When conversing with your Customers you can quickly check their data — this convenient little feature is put on the right and it is useful when targeting your customers’ needs. What is more, below we have site visitors department, informing us about each of the folks on our site.
Speaking of visitors Your website — the”invitation to chat” feature is available only in the Professional Version. It offers you a vast range of options for pop up invitations.
I like the snippet option Included in the program. It permits you to see what a user authors to you before he or she sends it. It creates responding to your customers’ queries much faster.
Also, when a Visitors write a message, an agent get the small pop up on the right underside, asking if they wish to chat, fast answer or ignore (that, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is permanently free and it includes up to 5 agents. It offers customizable chat in 20 languages, various apps (including mobile and desktop ) and 24”7customer support.
The other plan is a Professional Version: for $10/agent a month if billed yearly. It gives more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the only thing that’s missing is that it’s not very scalable. You have just two strategies: one is very basic and the other one might not be enough if you’re working with partnerships businesses. However, as always, it all depends on what you require. Widget Chat
A Wonderful addition that they Provide is that which they call a Callback attribute. What it does is that visitors can leave you their amount and you can call them back at your earliest convenience. On their site they’re stating:”Chat is convenient for accompanying clients on the website, and instant callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available online discussion. You can easily get back in contact with your potential leads afterwards.
JivoChats is integrated With Facebook Messenger, which means the customer can get your responds right to their Facebook. In regards to you as an agent, Jivo will not force you to switch between the apps to answer. All messages out of social networks appear right in the JivoChat desktop or cellular program.
Another of the Additions is your Mobile SDK, which lets you add live chat service to your own Android and iOS native programs. If your customers are spending a lot of time browsing through your shop on cellular, they will surely find it very convenient.
If that’s not enough, They are throwing an API for programmers, which is the whole documentation developers can utilize if they want to incorporate JivoChat with their own app or CRM solution.
JivoChat don’t have a lot Of integrations yet but they’ve been on the industry only for 4 decades — and this thing takes time and resources.
They provide basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps growing and, more importantly, their expansion is ordered by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their clients even more fulfilled, they also supply reports which track the quality of your customer services.
In terms of the Plan, The whole site looks really nice and I may even say that UX doesn’t lack in that section. There’s one thing that confused me though: when I had been on the main website, I clicked on the conversation window three days, until I realized I need to click exactly on”Chat with us. We are online!” prompt. That might have been done smoother. The great news is that whenever I wanted something, there was always somebody online discussion!
The conclusion of JivoChat
JivoChat is a good Looking alternative that does its job. For companies who’re searching for a standard live chat option, it actually does come for a reasonable price.
But do not take (only) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or maybe it’ll be just perfect For you? I believe that they are really good in what they offer, and I think They’ll be scaling and supplying different plans with a larger range of attributes To meet their future clients. Widget Chat