Introduction Windows Customer Service Chat
Provide Support is a Live Chat Service that can be implemented on websites and operated as a third party client. There are many customizable aspects of the particular tool, and having live chat which can be found on your own website is a procedure which can be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re happy to review and break down the varied elements of Live Chat by ProvideSupport.com. Windows Customer Service Chat
The Live chat program itself is much more involved than your average customer. You will be able to observe each of those visitors which are on your site at any particular time, as well as their own IP address, their own referral origin, their local time, operating system and much more. Though some of this info is going to be a whole lot more valuable than the rest, it will help keep you (or your designated chat operators) as informed on your customers as possible if they are in need of any help. They provide 10 days free trial, no credit card required.
After you set up an account, You are brought to a site which seems somewhat old fashioned. It seems like it’s packed with advertisements, except it’s just a site version of ProvideSupport. If you wont let this bother you too much, you may read the upcoming steps that you should take, such as customizing your conversation messenger window, then add chat buttons for your emails, produce a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your greeting message along with company’s emblem. It is also possible to put in your operator’s image so the chat appears more personal. The live chat button on the website can be either chosen from an existing gallery, or you can upload your own image. The chat messenger could be customized with colour schemes and styles that match your site’s most important theme.
If You Would like to match your Website’s style, you are able to personalize the conversation messenger with offered fashions and color schemes.
Real-time visitor tracking
The real time visitor Feature permits you to view your visitor’s IP address, host name, referrer address, pages visited . You can also see a world map and a spot where a person writes to you.
Transfer chats between agents
Provide Support provides She ability to transfer ongoing chats involving agents. The other agent can follow-up the case and answer within minutes. It’s useful when an agent does not have the knowledge to solve the instance. Due to moving chats there’s no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a proposal list. If you’re on the fly you describe something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can pick the right word. Windows Customer Service Chat
Provide Support Cons
I’m not a avid fan of The appearance of Provide Support interface. I miss the personalization when it comes to the whole website. The picture on the main page is a Stock image which provides you the impression that everything there doesn’t have any personality as well. The movie tutorial I saw felt automated, like it was not the real person speaking.
I like brands with personalities. While the dearth of character here might have no impact on customer service on your site, it definitely discourages people like me by using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They let four Kinds of Payments, each month every 2 months, every six months and annually. Paying annually is the best option or each of the plans. They offer 3 plans — small company using 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can take a look at the PDF file where they specified prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real time visitor info gives you an insight in what clients are searching for. You’ve got a lot of customization options that you can use in your chat.
If you are not bothered by A little old look of the program, you might discover there what you want to provide customer service to your clients.
Free Trial Opportunity
Live Chat From Provide Support can be tried without any price for 30 days. All attributes (outside of additional operators) could be accessed with this free time trial period. Provide Support will not always harass you in the event that you do not take advantage of their offer, possibly, and charging going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use together with the”no hassle” form of billing and service that’s provided. None of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you’re on the fence about whether or not to implement a live chat solution on your website, our best suggestion is to provide this program a download, check it out for 30 days, and decide at the end of the free period whether you would like to keep from there. Windows Customer Service Chat