Introduction Windows Help Chat
Provide Support is a Live Chat Service which can be implemented on sites and operated as a third party client. There are lots of customizable facets of the tool, and using live chat which can be found on your own website is a procedure that may be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we are happy to review and break down the diverse elements of Live Chat by ProvideSupport.com. Windows Help Chat
The Live chat app itself is a great deal more involved than your normal customer. You’ll have the ability to see each of the visitors which are on your site at any particular time, as well as their IP address, their referral origin, their local time, operating system and a whole lot more. Though some of this information will be a whole lot more beneficial than the rest, it is going to help keep you (or your designated chat operators) as informed on your customers as possible should they be in need of any assistance. They provide 10 days free trial, no credit card needed.
After you install an account, You’re brought to a website that seems somewhat old fashioned. It seems like it’s full of ads, except it is only a site version of ProvideSupport. If you wont let that bother you too much, you may read the upcoming steps that you ought to take, like customizing your chat messenger window, then add chat buttons to your mails, produce a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your greeting message and company’s logo. It is also possible to add your operator’s picture so the chat appears more private. The live chat button on the website can be either chosen from an existing gallery, or you can upload your own picture. The chat messenger can be customized with colour schemes and styles that match your website’s most important theme.
If you want to match your own Website’s style, you can customize the chat messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to view your visitor’s IP address, host name, referrer address, pages visited . It is also possible to see a world map and a place where a person writes to you.
Transfer chats between agents
Provide Support provides She ability to move ongoing discussions between agents. Another representative can follow the situation and reply within minutes. It is helpful when an agent doesn’t possess the knowledge to solve the case. Thanks to transferring talks there is no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a proposal list. If you are on the fly you spell something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can choose the right word. Windows Help Chat
Provide Support Cons
I’m not an avid fan of The appearance of Provide Support port. I miss that the personalization when it comes to the whole website. The image on the main page is a Stock image which provides you the belief that everything there doesn’t have any character as well. The video tutorial I saw felt automated, like it was not the real person speaking.
I like brands with personalities. While the lack of personality might have no impact on customer support on your site, it certainly discourages people like me by using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They allow four types of Payments, every month every 2 months, every six months and annually. Paying annually is the best alternative or all of the plans. They provide 3 plans — small business with 1 operator, company plans with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can take a look at the PDF file where they given costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real-time visitor info gives you an insight into what customers are looking for. You’ve got tons of customization options that you can use in your chat.
If you’re not bothered by A little old look of the program, you may find there what you want to provide customer support to your customers.
Free Trial Opportunity
Live Chat From Provide Support could be tried without any cost for 30 days. All attributes (out of further operators) can be accessed with this absolutely free time trial interval. Provide Support will not continually harass you in the event that you do not take advantage of the offer, either, and charging going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with the”no hassle” kind of billing and service that’s provided. Not one of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you’re on the fence about whether or not to implement a live chat solution on your site, our very best suggestion would be to provide this program a download, check it out for 30 days, and choose in the end of the free period if you would like to keep from there. Windows Help Chat