Overview Windows Live Chat Download
Provide Support is a Live Chat Service that can be implemented on websites and operated remotely as a third party client. There are many customizable facets of this tool, and having live chat available on your own website is a procedure which can be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we are pleased to examine and break down the varied elements of Live Chat by ProvideSupport.com. Windows Live Chat Download
The Live chat program is a great deal more involved than your normal customer. You will have the ability to see each of the visitors which are on your website at any given time, as well as their own IP address, their referral source, their local time, operating system and much more. Though some of this info will be much more valuable than the rest, it is going to help to keep you (or your designated chat operators) as educated on your customers as possible if they are in need of any assistance. They offer 10 days free trial, no credit card required.
After you set up an account, You’re attracted to a website that looks somewhat old fashioned. It looks like it is full of advertisements, except it’s only a site version of ProvideSupport. If you won’t let this bother you too much, you can read the next steps that you should take, like customizing your chat messenger window, then add chat buttons for your emails, produce a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your own greeting message and company’s logo. It is also possible to add your operator’s picture so the chat looks more private. The live chat button on the website can be either chosen from an present gallery, or you may upload your own picture. The chat messenger could be customized with color schemes and styles that match your website’s main theme.
If you want to match your own Site’s style, you can personalize the conversation messenger with offered fashions and color schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to look at your visitor’s IP address, host name, referrer address, pages visited etc.. It is also possible to see a world map and a place from which a user writes to you.
Transfer chats between agents
Provide Support provides She capability to move ongoing discussions involving representatives. The other agent can follow-up the situation and reply within seconds. It is helpful when an agent does not possess the knowledge to solve the case. Due to moving talks there’s no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a proposal list. If you are on the fly you spell something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can pick the best word. Windows Live Chat Download
Provide Support Cons
I’m not a avid fan of The look of Provide Support interface. I miss that the personalization when it concerns the whole site. The image on the main page is a Stock image which provides you the impression that everything there does not have any character as well. The movie tutorial I watched felt automatic, like it wasn’t the real person talking.
I like brands with personalities. While the dearth of personality might not have any effect on customer support on your website, it definitely discourages people like me from using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They allow four Kinds of Payments, each month every 2 weeks, every six months and yearly. Paying annually is the ideal alternative or all of the plans. They offer 3 plans — little business using 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can take a look at the PDF document in which they given prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real time visitor info gives you an insight into what clients are looking for. You have tons of customization options that you may use in your conversation.
If you’re not bothered by A little old expression of the application, you might discover there what you need to provide customer service to your clients.
Free Trial Opportunity
Live Chat From Provide Support can be attempted with no price for 30 days. All attributes (out of further operators) could be retrieved with this free time trial period. Provide Support will not continually harass you if you don’t take advantage of their supply, either, and billing going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use together with the”no hassle” kind of billing and support that’s provided. Not one of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you’re on the fence about whether or not to employ a live chat option on your site, our best suggestion is to provide this program a download, try it out for 30 days, and choose in the end of the free period if you’d like to continue from that point. Windows Live Chat Download