Why choose Crisp? Windows Live Chat Help Free
In this article I’ll cover our Expertise with Crisp, the reason we switched, and how it is possible to make the right decision for your business and startup as well. You may understand how to compare live chats and which metrics might be important for you also. Windows Live Chat Help Free
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we’ve created a Spreadsheet with numerous live chat sellers, we identified that the core feature and metrics we were searching for.
What did we use before?
We have Used several other live chat before, which shifted their attention from a live conversation to a”all in one company suite”. Their live chat still functions, but metrics which are important for us were removed. We’ve used those metrics for our yearly reports, and client overviews, growth rates and more. After we were in for four weeks those metrics vanished and were replaced with other metrics. We’ve obtained a leaderboard for our staff members, which we did not use because we are looking for quality service rather than quantity as well as the pricing appears to outperform the benefit. Our decision was clear at the moment: we had to proceed.
We found 14 times background, 30 days History and history (for higher plans that this is common), also here the price scaling was intriguing. All live talks we attempted had this feature, some at higher price tags, others together with a badly implemented search feature, and so the history was not accessible. With Crisp, the unlimited history is currently available with their original paid plan, and it not only ships with a fair price tag, also their search works astoundingly well.
How many connections do we want?
First, we tried to answer that Question with another question”how many clients will chat with us” – and that was wrong – we made that mistake once. We can’t limit on the connections we create because we actually want to earn contact with them all. Unlimited contacts was exactly what we were searching for (at a reasonable price label ). What we found were chats with 100 active contacts for $0/month that was quite nice, we climbed that up a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by usage – which is huge! They believe the same way we do at Storyblokwe do not want to restrict the consumer to the use of the machine (eg. Content entrances or contacts), we want to scale because their staff scales. So at Crisp you choose a plan and you may scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on precisely the exact same site for over 30 seconds”. Those causes are a fantastic way to help your audience with questions they may have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This part can be found in most solutions we tested and largely available in the first paid program.
Possibility to send campaign emails
From time to time we send mails Utilizing our live chat. We think that it’s a fantastic way to retarget our viewers because we ought to be able to send relevant content according to some metrics those live talks provide. In all honesty, we’re not sending many mails, because we also hate spam on our side. Therefore we like to send certain emails to particular target groups and again: we really enjoy the execution in the Crisp customer. It’s simple and satisfied our needs at a reasonable price tag.
Amount of agents
The broker seats is kinda Interesting, it is something that you can control. You could choose one accounts for the entire group (which is cheap with most solutions), or you might go for one seat for each team member. Since we want to get this personal approach to our clients the idea of using one account for the whole team was dropped instantly. We’ve begun to compare the very first paid program against most of the high tier programs to observe the way the cost scales . The greatest prices we discovered were about ~$155/m per chair where the range was somewhere from $15/m to that. We had a look at Crisp again and found their greatest bundle has unlimited agents seats included. Also, their free strategy permitted 2 agents, which was great for analyzing. Windows Live Chat Help Free
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key channels. We don’t actually use integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and included most of our resources – so we focused on how they work and function together with Slack. We tested some of them and most are actually working quite well. We found one which has enormous delays when messaging from and to Slack which was a no-go for us. We reported that issue to these, but we do not know if they changed it because we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the whole setup was done in a couple of minutes.
“Crisp is the simplest way To speak with your clients. From sales to client support, Crisp is made to maintain your workflow easy. From live chat to email, Crisp offers a single station to reply to your users using a simple team inbox where you can handle all of your user inquiries.”
From our experience, Crisp really Ships with the attention on that chat experience for the customers. That is exactly what we were looking for since we evaluated other alternatives.
This one is tricky. If you read The past few things you noticed that we contrasted the lower grade plans and attribute with the highest tier programs, some are economical at the start and become expensive as you use them. After using Crisp for six months today, and changed from a competitor because of the expensive”ending” and those attribute we did not need but would need to pay for. We’re glad to state that we think we got the very best match for us, perhaps it will fit as nicely for you. We found that the listing of 8 aspects above is all you want to locate your best fit.
We made contact with unbelievable great people (thank You!) And companies all over the world. We might have had the exact same experience with other live discussions as well, but the price combined with the feature set Crisp does provide, we’d and do recommend it to all clients who are searching for a live discussion themselves. We have updated to the Crisp endless plan some time ago, and are glad we made that choice. If you’ve got a query or want to tell us about your experience using Crisp and other live discussions, feel free to drop us a comment below or send us a conversation or talk to us using Crisp! Windows Live Chat Help Free