Introduction Windows Live Chat Help Free
Provide Support is a Live Chat Service which may be implemented on websites and operated remotely as a third party client. There are lots of customizable aspects of the tool, and using live chat which can be found on your own site is a process that can be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we are happy to review and break down the diverse elements of Live Chat by ProvideSupport.com. Windows Live Chat Help Free
The Live chat app is a great deal more involved than your average customer. You’ll be able to observe each of the visitors that are on your site at any given time, as well as their own IP address, their own referral source, their local time, operating system and a whole lot more. Though some of this info will be a whole lot more valuable than the remainder, it is going to help to keep you (or your designated chat operators) as informed on your visitors as possible if they are needing any assistance. They provide 10 days free trial, no credit card required.
After you install an account, You are brought to a site which looks a little old fashioned. It looks like it is full of advertisements, but it is only a website edition of ProvideSupport. If you won’t let this bother you too much, you can read the next steps that you should take, such as customizing your chat messenger window, add chat buttons for your emails, create a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your greeting message and company’s logo. You can also add your operator’s image so the chat appears more private. The live chat button on the website can be either chosen from an present gallery, or you can upload your own picture. The chat messenger can be customized with color schemes and styles that match your website’s main theme.
If you want to match your own Site’s style, you are able to customize the conversation messenger with offered styles and color schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to view your visitor’s IP address, host name, referrer address, pages visited . It is also possible to find a world map and a spot where a person writes to you.
Transfer chats between agents
Provide Support offers She capability to transfer ongoing chats between agents. The other representative can follow-up the situation and reply within minutes. It’s useful when an agent doesn’t have the knowledge to solve the case. Thanks to transferring chats there is no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you spell something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can choose the best word. Windows Live Chat Help Free
Provide Support Cons
I’m not an avid fan of The appearance of Provide Support port. I overlook the personalization when it concerns the whole website. The image on the home page is a Stock picture which provides you the impression that everything there does not have any character as well. The movie tutorial I watched felt automatic, like it was not the actual person speaking.
I like brands with personalities. While the dearth of character might have no effect on customer support on your site, it definitely discourages individuals like me by using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They allow four Kinds of Payments, each month every 2 months, every six months and yearly. Paying annually is the ideal alternative or each the plans. They provide 3 plans — small business with 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you are interested in more operators, then you can check out the PDF file where they given prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real-time visitor information provides you an insight into what clients are searching for. You’ve got a lot of customization options that you can use in your chat.
If you’re not bothered by A little old look of the program, you might discover there what you need to give customer service to your customers.
Free Trial Period
Live Chat From Provide Support could be tried with no price for 30 days. All features (outside of further operators) can be accessed with this free time trial interval. Provide Support will not continually harass you in the event that you don’t take advantage of their offer, either, and billing going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use together with the”no hassle” kind of charging and support that’s provided. None of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you’re on the fence about whether or not to employ a live chat option on your site, our very best suggestion would be to give this app a download, try it out for 30 days, and decide at the end of the free period if you would like to keep from that point. Windows Live Chat Help Free